Ibraheem Griffith

• Led team meetings, ensured clear communication amongst all members.
• Assisted in the recruitment process for hiring quality staff members.
• Delegated tasks appropriately, achieved balanced workload among team members.
• Organised team resources, resulted in improved project timelines.
• Identified potential risks and mitigated them through proactive measures.
• Promoted a safe work environment by enforcing strict adherence to safety regulations.
• Monitored employee attendance records for maintaining discipline within the team.
• Provided constructive feedback to staff for improved performance levels.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Managed daily operations to increase productivity.
• Trained new hires and set up mentoring relationships to drive team performance.
• Supervised activities of workers and enforced safety regulations.
• Improved workplace safety to reduce accidents and near-misses.
• Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
• Observed worker activities to assess safety compliance and identify enforcement gaps.
• Directed work of labourers and specialist team members to produce quality results.
• Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
• Estimated costs, generated reports, and maintained detailed records.

• Answered a high volume of phone calls day to day managing customer expectations and upselling meeting sales targets.
• Troubleshooting websites for our customers who were having issues
• Work on projects involving building websites and designing websites for customers
• Dealing with complaints and resolving complaints in a timely manner
• Provided detailed information about products and services to potential customers.

• Dealt with Public Enquiries
• Liaise with local authorities and utility companies , and make repair to pavement
• Installing road signs and resolving stressed and frustrated individuals
• Maintain mechanical equipment

I was blessed to have it in a field where I took pride and passion in what I'd do on a daily basis

• I was part of a crucial process in piecing new jaguar Land Rovers together for clients
• I had to work together efficiently with my co-workers to ensure the line ran smoothly using clear communication and problem solving skills when problems arose

• Fully remote , this put my organisation and preparation skills to use
• This was was instrumental in developing my customer service skills and taking more customer centric approach
• Through hands on experience I developed the ability to understand and respond to needs of customers
• Developed the ability to consistently meet expectations and target set for sales almost every week and gain good reviews
• During my time at the company I gained active listening skills , communication skills , problem solving and leaderships skills

• Supported recruitment process, led to streamlined hiring practices.
• Provided customer service on behalf of management, resolved client issues effectively.
• Maintain a positive and productive work environment
• Ensure compliance with food safety and sanitation regulations
• Handle customer complaints and resolve issues in a timely manner
• Monitor inventory levels and order supplies as needed
• Supervise and train staff , including cooks and servers