Ibraahim Ahmed
Birmingham,United Kingdom
Summary
A confident and dedicated communicator transitioning into tech sales, with expertise managing high-pressure conversations flourishing in fast-paced business settings and handling customer-facing responsibilities. Currently developing SDR skills like prospecting, cold calling, CRM management (HubSpot) and writing persuasive outbound emails. Recognised for having a strong work ethic, being resilient and establishing connections with clients rapidly. Eager to advance as a Sales Development Representative and support an effective sales team.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Night Customer Service Assistant
University of Birmingham
Birmingham, West Midlands
10.2025 - Current
- Providing overnight support to students in university accommodation, handling queries and concerns promptly
- Logging maintenance issues and coordinating with engineers to ensure timely resolutions.
- Managing incidents, delivering excellent customer service, and maintaining a safe and comfortable environment for residents.
Security Operations & Client Liaison
OCS Group
Birmingham, West Midlands
06.2024 - 01.2026
- Communicated with hundreds of delegates per event, providing clear instructions and support.
- Managed difficult conversations calmly, demonstrating strong verbal communication and conflict management.
- Built rapport quickly with visitors, improving customer experience and event flow.
Delivery Driver
Royal Mail
11.2024 - 12.2024
- Managed time-sensitive deliveries, demonstrating strong organisation and reliability.
- Communicated with customers during doorstep interactions, maintaining professionalism.
- Hit daily delivery targets consistently, showing goal-focused working ability.
Catering Assistant
NEC Group
03.2023 - 06.2024
- Engaged with large volumes of customers daily, developing strong interpersonal and communication skills.
- Recommended products, handled questions, and delivered a positive customer experience.
- Worked efficiently under pressure during peak times while maintaining accuracy and professionalism.
Education
A Levels - Mathematics, Accounting, Computer Science
Holyhead Sixth Form
01.2022 - 01.2024
GCSEs - Mathematics, English Language, English Literature, Combined Science, Computer Science, History
Holyhead School
01.2017 - 01.2022
Skills
- Cold Calling (Beginner)
- Cold emailing & Outreach
- Hubspot & Salesforce (beginner)
- Customer Communication
- Customer Service
- Sales techniques
- Customer engagement
Certification
Certification in basic Python Programming - Holyhead School
B2B Sales Foundations - LinkedIn
Languages
English
Proficient (C2)
Arabic
Intermediate
Somali
Advanced (C1)
Timeline
Night Customer Service Assistant
University of Birmingham
10.2025 - Current
Delivery Driver
Royal Mail
11.2024 - 12.2024
Security Operations & Client Liaison
OCS Group
06.2024 - 01.2026
Catering Assistant
NEC Group
03.2023 - 06.2024
A Levels - Mathematics, Accounting, Computer Science
Holyhead Sixth Form
01.2022 - 01.2024
GCSEs - Mathematics, English Language, English Literature, Combined Science, Computer Science, History
Holyhead School
01.2017 - 01.2022