Barkindo Jiddere Baro Ibrahim
support worker
Cardiff,United Kingdom
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic counsellor with 5 years of experience building community and developing social skills through incremental therapeutic techniques. Having the ability to manage challenging caseloads, while staying focused on giving a high standard of care to every client. Constantly maintaining and demonstrating a positive attitude towards clients, their families, staff, visitors, and others. Keen to find a challenging position within a caring organization.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
Work History
Catering assistant
Blue Arrow
Cardiff, United Kingdom
10.2024 - Current
- Prepared high-quality meals for customer satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Provided excellent customer service, ensuring guest satisfaction.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Collaborated with other team members for smooth catering operations during events.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
Support/ Counselling Officer
National Drug Law Enforcement Agency (Drug Demand Reduction and Rehabilitation Unit
Abuja, Nigeria
07.2021 - 09.2024
- Perform a comprehensive patient assessment
- Create Individual client treatment plans
- Provide support and care to clients especially those with challenging behaviors
- Perform individual and group counseling sessions to drug users in the rehabilitation unit where I record more than 35% success
- Perform home base and residential rehabilitation to drug users
- met with patients and families to discuss care and plan of action for the future.
- Keep adequate records of clients, treatments, medications and daily activities
- Successfully organize and coordinate sensitizations and campaign on the dangers of drugs and substance abuse in more than 70% of secondary schools within my station.
- Ensure respect, dignity and rights to privacy of all clients
- Ensure Safeguarding regulations are always upheld within my unit.
- Ensured safety by routinely patrolling and conducting security checks.
- Managed conflict resolution for maintaining peace in the facility.
- Improved team efficiency with regular training sessions.
- Conducted risk assessments to ensure public safety.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Collaborated with colleagues for effective teamwork.
- Responded promptly and effectively to emergencies using established protocols.
- Worked diligently under pressure whilst preserving high-quality output.
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
- Safeguarded community members and public spaces with diligent patrols.
Care support worker (Volunteer)
Zion Orphanage and Widows Home
Abuja, Nigeria
01.2020 - 11.2021
- Assisted with daily living activities, enhancing residents' comfort and well-being.
- Provided emotional support for distressed individuals to foster calm environments.
- Delivered high-quality care by closely following individualised care plans.
- Enhanced patient dignity with respectful personal care assistance.
- Maintained clean and hygienic surroundings, promoting health and safety standards.
Client services officer
AXA Mansard Health Insurance Company
Sokoto, Nigeria
04.2018 - 06.2021
- Ensure customer satisfaction by providing impeccable service delivery
- Leverage on corporate organizations to secure subscription to AXA Mansard Insurance products, here I was able to register BUA cement company which was one of the highest bid the company secured in sokoto state
- Increased sales by analyzing Profiles of key account holders, tailoring sales of specific products to them
- Register and sign up facilities
- I was able a sign up 11 hospitals and 21 primary health care centers within the state
- Provide claims to clients and facilities, answer and channel client’s concerns to management.
- Strengthened client relationships by providing exceptional service.
- Managed client queries for ensuring swift resolution.
- Improved client satisfaction with diligent problem-solving skills.
- Established rapport with customers to heighten customer loyalty.
- Coordinated effectively with team members to streamline operations.
- Achieved high-level customer satisfaction by resolving complaints swiftly.
Social worker (Volunteer)
Save the Child Initiative
Sokoto, Nigeria
02.2019 - 10.2019
- Provide support and care to internally displaced persons (IDPs)
- Provide routine immunization to children
- Campaign and sensitization on gender-based violence
- Organizing competitions for youth within the community to keep them mentally, socially and physically fit, as well as tutorial sessions for those preparing for examinations
- Managed complex cases involving mental health and substance misuse issues, resulting in improved living conditions for service users.
- Ensured child safety by conducting regular home visits and risk assessments.
- Advised families on available resources and services, enabling informed decision-making regarding care options.
- Safeguarded client information with strict adherence to privacy and data security policies.
Medical laboratory assistant (NYSC)
Hospital Services Management Board(General Hospital Bodinga)
Sokoto
04.2016 - 04.2017
- Record, report and monitor all patients’ analyzed data following proper documentation and procedures
- Verify unexpected results, take corrective measures, record, and report the incident(s) to an immediate senior supervisor
- Evaluate, interpret, and report test results to physician/or nurse after considering their validity in terms of accuracy, precision, and critical values.
Education
Master of Education - Guidance and counselling
National Open University of Nigeria, Abuja
Nigeria 06.2019 - 04.2024
Professional Diploma in Education - Education
Institute of Education Ahmadu Bello University
Nigeria 07.2017 - 04.2018
Bachelor of Science - Microbiology
Ahmadu Bello University
Zaria, Nigeria 10.2011 - 12.2015
GCSEs - Science
Federal Science College
Sokoto, Nigeria 09.2007 - 07.2010
Skills
- Good communication skills
- Critical thinking
- Conflict resolution
- Teamwork
- Empathy
- Problem solving
- Attention to details
- People management
- Customer service
- Patience
- Adaptability
- Time management
- Flexibility
- Interpersonal skills
- Health and safety compliance
- Food hygiene knowledge
- Person-Centered care
- Safeguarding knowledge
- Medication administration
- Mental health support
- Confidentiality assurance
- Health and safety regulations
Languages
English
Custom
- Spending time with family
- Watching documentaries
- Travelling
- Swimming
Timeline
Catering assistant
Blue Arrow
10.2024 - Current
Support/ Counselling Officer
National Drug Law Enforcement Agency (Drug Demand Reduction and Rehabilitation Unit
07.2021 - 09.2024
Care support worker (Volunteer)
Zion Orphanage and Widows Home
01.2020 - 11.2021
Master of Education - Guidance and counselling
National Open University of Nigeria, Abuja
06.2019 - 04.2024
Social worker (Volunteer)
Save the Child Initiative
02.2019 - 10.2019
Client services officer
AXA Mansard Health Insurance Company
04.2018 - 06.2021
Professional Diploma in Education - Education
Institute of Education Ahmadu Bello University
07.2017 - 04.2018
Medical laboratory assistant (NYSC)
Hospital Services Management Board(General Hospital Bodinga)
04.2016 - 04.2017
Bachelor of Science - Microbiology
Ahmadu Bello University
10.2011 - 12.2015
GCSEs - Science
Federal Science College
09.2007 - 07.2010
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