Ibby Magdalene Lawson-Amadi
Birmingham
Summary
Certified Project Manager with over 8 years of experience overseeing site operations, IT infrastructure, and systems administration. Skilled in project planning, coordination, and execution, with a strong background in process automation, data management, and construction systems integration. Proficient in leveraging cloud-based platforms, CRM tools, and enterprise applications to enhance productivity, cost control, and reporting accuracy. Experienced in optimising workflows, resolving technical challenges, and implementing digital solutions that support project delivery and align with organisational goals. Committed to driving efficiency, safety, and quality across all phases of construction projects.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Technical Support Project Manager
Genesis Oil And Gas
01.2019 - 06.2019
- Provided comprehensive project support to the project team, ensuring delivery within scope and agreed timeframes.
- Coordinated and managed day-to-day project team activities using action logs, ensuring progress updates were captured and reviewed during weekly meetings.
- Prepared monthly and exception reports for the Project Engineer and Project Manager to support informed decision-making.
- Designed and implemented efficient project management documentation and control processes in line with PRINCE2 methodologies.
- Drove operational improvements that led to increased cost efficiency and improved profit margins.
- Proactively developed new skills and applied them to daily tasks, enhancing overall efficiency and productivity.
Project Sales Support
Al-Futtaim Carillion
Dubai, United Arab Emirates
01.2017 - 12.2017
- Performed regular pricing analysis, product performance reviews, and customer account monitoring to develop and implement action plans.
- Collected and analysed data to enhance the company’s market offering and competitive positioning.
- Conducted extensive data mining and analysis to support strategic decision-making.
- Resolved daily pricing inquiries from Account Managers and Sales teams, ensuring pricing systems were accurately updated.
- Conducted daily and regular sales and account analysis; consolidated performance figures, identified trends and patterns, and recommended corrective actions when necessary.
- Finalized sales transactions and secured required customer deposits.
- Identified and pursued sales prospects using agency databases to support business development efforts.
- Processed, analyzed, and verified agency commissions in alignment with financial accuracy standards.
- Collaborated with the sales team to achieve targets, consistently meeting or exceeding individual sales quotas.
Project Tender Assistant
Moni Pulo Petroleum
06.2011 - 06.2014
- Supplied all relevant documentation to Engineers and clients and communicated monthly updates to Managers.
- Participated in sales meetings during the tender stage to support informed decision-making.
- Prepared tender briefing notes and presented bids to the internal bid team.
- Collaborated with Purchasing and Finance departments to enable efficient processing of orders and invoices.
- Raised purchase order (PO) requests and updated cost tracking/budget sheets to ensure accurate cost allocation to the appropriate projects and codes.
- Compiled contract handover packages for successful bids.
- Assisted in drafting marketing materials as required.
- Consistently exceeded corporate targets for monthly policy sales.
- Provided clients with coverage option information to support asset protection decisions.
Migration Data Analyst
University College Birmingham
10.2025 - 10.2025
- Led the end to end data migration project from a legacy system to a cloud based platform ( portal)
- Responsible for data handling, data manipulation, cleansing, and schema mapping for accuracy and data integrity.
Salesforce Support Admin(CPQ)
Keysight
03.2025 - 08.2025
- Supported on-boarding for new Sales and CPQ processes, acting as the first point of contact for user inquiries.
- 2 week overseas in Germany to support the Salesforce development and implementation process.
- Attended training sessions and assisted users with Salesforce-related queries based on provided materials.
- Consolidated unresolved questions and escalated them to the manager for further clarification.
- Created Q&A documentation for recurring issues and facilitated communication via the support forum.
- Assisted in organising Deal Desk sessions to streamline sales operations.
IT Support Salesforce
Mobility Bathroom Group
09.2024 - 10.2024
- Facilitated user authentication by performing password resets and account recovery using identity management tools.
- Provisioned and configured user accounts for new starters, ensuring appropriate access control and role-based permissions in line with security policies.
- Delivered advanced troubleshooting and resolution for Salesforce-related technical issues, including workflow, automation, and integration challenges.
- Escalated unresolved or complex incidents to second-line support or relevant technical teams, including networking, infrastructure, or application specialists.
- Applied ITIL best practices to deliver high-quality technical support, ensuring efficient, professional, and customer-focused service delivery.
Salesforce NPSP Administrator
FareShare
04.2023 - 05.2024
- Leading Salesforce Consultant for Website integration project, SSO and MFA.
- Managed user permissions and access to Salesforce data.
- Enabled Multi-Factor Authentication (MFA) & (SSO).
- Took ownership of the Salesforce system and ensured its optimal performance.
- Worked with third-party vendors to integrate Salesforce with other systems.
- Troubleshooted and resolved issues related to the Salesforce system.
- Created and maintained system documentation and user manuals - XML Permission set properties, MFA setup guides, SQL Query help sheet, Project requirement gathering.
- Trained end users on Salesforce functionality and best practices.
- Participated in ongoing system improvement projects - advised on Salesforce new features - Hyperforce Assistant, API retirement.
Salesforce Dev Ops Administrator
CAFOD
10.2023 - 02.2024
- My responsibilities included overseeing the Release Management Process to facilitate controlled delivery of system changes and benefits within both Salesforce and Jira environments.
- Implemented best practices in software development processes, serving as a proficient administrator for both platforms.
- This involved designing process flows, providing comprehensive training, and managing workflow to support source code control procedures.
- Additionally, handling administration and reporting tasks related to test release status, risks, and budgets within both Salesforce and Jira.
Salesforce PO (Technical Delivery Manager)
BT (British Telecom)
11.2022 - 03.2023
- Managing Salesforce focused agile sprints for existing systems, enabling change whilst keeping trading reliability intact.
- Working with Ops/Support to fix Salesforce related bugs or operational requests.
- Acting as Technical Product Owner for an offshore development team, holding responsibility for: Quality; Velocity of development; Timescales; Development Efficiency; Communication; Reporting and Deployment.
- Ensuring Development is stable, scalable, and simple to maintain with the Ops/Support squad.
- Working closely with the Salesforce Technical Product Owner to align agile and dev cycle processes.
- Highlight requirements for resource capacity and/or capability within service delivery partners.
Salesforce Ops Manager
Vitol Foundation
07.2022 - 09.2022
- Core responsibility was Managing Salesforce NPSP and maintenance of the AMP Impact, coupled with managing relationship with Vendor Partner Vera who designed and deployed ‘AMP Impact' a Grants managed package.
- Core duties were translating technical requirements to Vera, Testing, and working collaboratively to fix bugs, automations and flows.
- Service desk responsibly of 1st & 2nd support to end users.
- First point of contact for all Hardware and Salesforce NSPS related issues.
- Responsible for Break/fix instructions and data access for NSPS Data cleaning and maintenance.
- Report and dashboard generation.
- Coordinated improvements to system in line with evolving business requirements and processes.
- Managed service level contracts for third party service providers.
- Provided direct support and troubleshooting to all Salesforce users on an ad hoc basis.
Education
BA - Politics
Liverpool John Moore's University
Skills
- Cambridge Oil & Gas Management-2018
- Prince2 Project Management - 2019
- Systems Administration- 2020
- IT Systems-2025
Certification
- Prince2 Project Management - 2019
- Cambridge Oil & Gas Management- 2018
- Salesforce App Builder - 2023
- Salesforce Administration - 2022
- Salesforce Developer I – Pending
Languages
Arabic
Intermediate
B1
Chinese(Mandarin)
Beginner
A1
Timeline
Migration Data Analyst
University College Birmingham
10.2025 - 10.2025
Salesforce Support Admin(CPQ)
Keysight
03.2025 - 08.2025
IT Support Salesforce
Mobility Bathroom Group
09.2024 - 10.2024
Salesforce Dev Ops Administrator
CAFOD
10.2023 - 02.2024
Salesforce NPSP Administrator
FareShare
04.2023 - 05.2024
Salesforce PO (Technical Delivery Manager)
BT (British Telecom)
11.2022 - 03.2023
Salesforce Ops Manager
Vitol Foundation
07.2022 - 09.2022
Technical Support Project Manager
Genesis Oil And Gas
01.2019 - 06.2019
Project Sales Support
Al-Futtaim Carillion
01.2017 - 12.2017
Project Tender Assistant
Moni Pulo Petroleum
06.2011 - 06.2014
BA - Politics
Liverpool John Moore's University