Iazmina Nina Copaceanu
London,Harrow
Summary
Hardworking and motivated UCL student with two years of customer service experience in a fast-paced retail environment. Skilled at engaging with customers, working efficiently under pressure, and collaborating with diverse teams to achieve goals. Quick to learn new systems and adaptable to changing priorities, with a positive and professional approach. Eager to bring strong people skills, reliability, and enthusiasm to a coffee shop role while developing new barista skills.
Overview
3
3
years of professional experience
Work history
Sales assistant
Bershka
London, Oxford Circus
08.2023 - 09.2025
- Supported store operations by conducting opening and closing procedures and duties meticulously, minimising errors.
- Processed transactions accurately and efficiently using point-of-sale systems whilst maintaining a high level of customer service and reducing waiting time
- Participated in training new staff on store policies and customer service standards to promote a cohesive team environment.
- Maintained cleanliness and organisation of sales floor to provide a welcoming atmosphere for shoppers.
- Handled high-pressure situations calmly, balancing multiple tasks simultaneously and keeping store operation seamless during peak hours.
- Facilitated communication between team members in order to improve teamwork efficiency.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and foster loyalty.
- Learnt about new products quickly, providing comprehensive guidance and detailed product information to customers.
- Adapted to frequent updates in management systems and policies, ensuring accurate and efficient transactions.
Volunteer Worker
St Luke's Hospice
London, Harrow
09.2022 - 03.2023
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Mentored new volunteers, creating opportunities for group and peer support to aid continuous development.
- Maintained meticulous store appearance through cleaning, organising and tidying of store areas.
- Updated product labelling and pricing to reflect discounts and offers.
- Built lasting relationships with clients through customer service interactions.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
A-Levels - Sociology, Government and Politics, Media Studies
Hatch End High School
GCSEs - Sociology, Health and Social Care, History
Hatch End High-school
Bachelor of Arts - Sociology and Politics with East European Studies
UCL
London 09/2023 -
Skills
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Excellent Communication
- Planning and Coordination
- Store appearance maintenance
- Highly responsible and reliable
- Food safety regulations
- Bilingual
Languages
English
Romanian
Timeline
Sales assistant
Bershka
08.2023 - 09.2025
Volunteer Worker
St Luke's Hospice
09.2022 - 03.2023
A-Levels - Sociology, Government and Politics, Media Studies
Hatch End High School
GCSEs - Sociology, Health and Social Care, History
Hatch End High-school
Bachelor of Arts - Sociology and Politics with East European Studies
UCL
09/2023 -
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