Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Iasha Sillah

Romford,Essex

Summary

A reliable and uniquely optimistic individual who is enthusiastically driven by the opportunity to be part of a team and contribute to something bigger and make a positive impact. Finds purpose in offering strong collaborative skills combined with a willingness to learn and adapt quickly. An individual who excels in providing excellent customer service and collaborating with fellow colleagues to achieve team goals. Committed to learning new skills, embracing challenges, and continually improving on a professional level. Highly efficient and adaptable, with a proven ability to perform in fast-paced and challenging environments. An individual who is able to implement major key skills to the working environment such as: self - reliance, excellent communication and a problem - solving mindset to every situation. Fully flexible and dependable, ready to contribute to a dynamic team and flourish within it.

Overview

1
1
year of professional experience

Work History

Team member

Greggs Bakery
Romford, Havering
09.2023 - 11.2024
  • Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
  • Demonstrated proper food handling and safety standards.
  • Provided excellent customer service to enhance business reputation.
  • Improved team communication by organising weekly meetings.
  • Provided customer satisfaction with speed and accuracy.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Displayed teamwork skills to improve overall productivity.
  • Advised customers on menu items, providing recommendations and addressing allergy concerns.

Peer Mentor

Speak Up Programme, Queen's Theatre
Hornchurch, Havering
03.2024 - 06.2024
  • Took initiative in guiding younger students, helping them stay engaged and focused during workshops.
  • Built strong verbal communication skills by mentoring, presenting ideas clearly, and supporting others.
  • Worked alongside peers and facilitators to deliver sessions effectively — a skill highly relevant in team-based roles.
  • Adjusted approach depending on each student’s needs or comfort level, showing flexibility — crucial in fast-paced workplaces.
  • Encouraged and helped students express themselves through raps, drama, and performance — showing your creative thinking.
  • Stepped in to help resolve group conflicts or confusion during tasks — mirrors real-world customer service challenges.
  • Built trust with younger students, showing your friendly, welcoming nature and emotional intelligence.
  • Helped structure and run activities in a classroom setting — transferable to organising tasks in retail or food service roles.


Education

Undergraduate - Law LLB

University of Greenwich
London
04.2001 -

A-Levels - English Literature, Sociology, Drama

St Edward's Church Of England Academy
London
04.2001 -

A-Levels - BTEC Business, Criminology, Sociology

Brentwood County High School
London
04.2001 -

Skills

  • Teamwork and Collaboration
  • Critical Thinking
  • Flexible and Adaptable
  • Leadership
  • Fast - Paced Efficiency
  • Customer Service Excellence
  • Confident Communicator
  • Multitasker

Accomplishments

  • Winner of Jack Petchey Speak Out Challenge
  • Part of #WEAREKIND campaign / winner
  • Positive Customer Feedback
  • Informal Team Recognition
  • Trusted Early Opener and Closer


Timeline

Peer Mentor

Speak Up Programme, Queen's Theatre
03.2024 - 06.2024

Team member

Greggs Bakery
09.2023 - 11.2024

Undergraduate - Law LLB

University of Greenwich
04.2001 -

A-Levels - English Literature, Sociology, Drama

St Edward's Church Of England Academy
04.2001 -

A-Levels - BTEC Business, Criminology, Sociology

Brentwood County High School
04.2001 -
Iasha Sillah