Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Francesco Iannello

London,England
Francesco Iannello

Summary

Multi-talented Waiter knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement. Skilled Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

HACCP certified and experience in kitchen positions and barista.

Overview

2
years of professional experience

Work history

TCR London
London, England

Waiter Supervisor
11.2021 - Current

Job overview

  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Built and nurtured customer loyalty by remembering personal preferences.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.

Sabelt
Turin, Italy

Factory Worker
07.2021 - 11.2021

Job overview


  • Operated, cleaned and inspected equipment to maintain performance and maximise production outputs.
  • I worked online manufacturing luxury car seats, then worked in the prototype department.

Education

I.T.I. Majorana Grugliasco
Turin Italy

Diploma of Higher Education from Biotechnology
09.2016 - 07.2021

University overview

Middlesex University
London

Bachelor of Business Administration from Business and management
09.2023

University overview

Skills

  • organized
  • Advanced beverage knowledge
  • Product inventory maintenance
  • Menu memorisation
  • Fine dining experience
  • Food and beverage knowledge
  • Interpersonal skills
  • Barista experience
  • Section management
  • Efficient payment processing

Languages

Italian
Native language
English
Fluent

Timeline

Middlesex University
Bachelor of Business Administration from Business and management
09.2023
Waiter Supervisor
TCR London
11.2021 - Current
Factory Worker
Sabelt
07.2021 - 11.2021
I.T.I. Majorana Grugliasco
Diploma of Higher Education from Biotechnology
09.2016 - 07.2021
Francesco Iannello