Summary
Overview
Work history
Skills
Certification
Timeline
Generic

Ian Holland

Pontefract,West Yorkshire

Summary

Experienced senior change Manager skilled in developing and delivering innovative solutions tailored to key business objectives. Driven professional with exceptional organisational and leadership skills, as well as excellent relationship-building skills for constructive negotiations and communications. Demonstrates expertise in process optimisation, conflict resolution, and cross-functional collaboration across the full end-to-end change cycle.


Immediately available to deliver impactful business change, following planned extensive break post voluntary redundancy in May 2024.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Programme Manager

Lloyds Banking Group (LBG)
Halifax/Leeds
01.2020 - 05.2024
  • Leading delivery of key major core programme activity for regulator led industry wide initiatives, such as Consumer Duty and LIBOR
  • Achieved significant cost reductions of c£5m from successfully delivering a complex courier change to the entire retail branch network (Lloyds, Halifax and Bank of Scotland)

Lead Project Manager

LBG
Halifax/Leeds/Chester
01.2017 - 01.2020
  • Delivered People Integration of all MBNA colleagues into LBG structure following acquisition, saving c£60m
  • Led review of credit cards technical capability comparisons between both heritages, a key activity supporting successful migration

Project Manager - Wealth & International

LBG
Halifax/Leeds
01.2013 - 01.2017
  • Led several projects delivering key business objectives such as upgrading eCRM and customer segmentation tools
  • Delivered key advice tools and kit upgrades to widespread UK field based colleague network, generating significant business benefits

Project Manager - Marketing

LBG
Halifax/Leeds/Bristol
01.2012 - 01.2013
  • Managed various customer centric data projects to maximise marketing capability across LBG, working with several key business areas and functions to deliver new leads which led to significant increase of business revenues

Project Manager - Telephony & Digital

LBG
Halifax/Leeds
01.2009 - 01.2012
  • Delivered re-brand of all Bank of Scotland websites including European sites
  • Led projects developing new telephony capability such as Speech Analytics
  • Supported Lloyds and HBOS IVR integration during complex large-scale merger

Skills

  • Process optimisation
  • Value Focussed
  • Conflict resolution
  • Cross functional collaboration
  • Risk Management
  • Regulatory compliance
  • Proactive approach
  • Relationship-building
  • Communication excellence
  • Leadership

Certification

Agile PM Practitioner

APM Professional & Managing Successful Programmes

CeFA 4 (Certificate for Financial Advisors)

Timeline

Programme Manager

Lloyds Banking Group (LBG)
01.2020 - 05.2024

Lead Project Manager

LBG
01.2017 - 01.2020

Project Manager - Wealth & International

LBG
01.2013 - 01.2017

Project Manager - Marketing

LBG
01.2012 - 01.2013

Project Manager - Telephony & Digital

LBG
01.2009 - 01.2012

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Ian Holland