Ian Bruno Di Francescantonio

*Working as a scout at Lady Margaret Hall, Oxford, has been a valuable experience.

* My responsibilities included cleaning student and guest rooms, changing bed linen, and maintaining high hygiene standards across accommodation areas.

*I developed strong communication skills through daily interactions with staff and students, ensuring that tasks were completed efficiently and professionally.

* I learned to manage my time and organise tasks independently, often balancing multiple duties across different areas of the college. Commuting daily from Swindon to Oxford also taught me discipline and time management, helping me stay punctual and reliable throughout the job.

*Monitored staff performance and developed improvement plans.

*Managed inventory control, reducing waste and ensuring optimal stock levels at all times.

*Developed and delivered comprehensive training programmes, improving team skills and performance.

*Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.

*Promoted to Manager on 18th birthday after serving as a waiter and bartender.

* Managed customer relations and ensured high satisfaction levels. Performed all standard waitering duties, including taking orders and serving food. Mixed and served drinks as a bartender.

* Handled financial transactions, closed the register, and managed end-of-day reporting. Closed the store and ensured it was ready for the next day's operations.

*Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.

*Enhanced brand reputation through attentive, helpful service.

*Processed cash and card payments, limiting customer wait times.

*Performed cashier duties, offered product assistance, and delivered customer care. Stocked and rotated inventory regularly.

*Gained leadership experience by taking care of multiple people as a senior member.

*Developed effective communication and teamwork skills.

*Learned to perform under pressure and adapt to various situations.