Ian Williams
Liverpool,Merseyside
Summary
Dynamic professional with leadership expertise in diverse environments and a strong ability to provide constructive feedback. Proficient in customer relationship management systems, driving successful outcomes through strategic initiatives. Committed to enhancing organizational performance and fostering positive client relationships.
Seasoned professional with keen focus on service management. Possess unique skills in strategic planning, problem-solving and team leadership that drive business success in fast-paced environments. Committed to achieving high standards of customer satisfaction and operational excellence.
Overview
47
47
years of professional experience
5
5
years of post-secondary education
Work history
Accommodation Services manager
SOG The Heath Business & Technical Park
Runcorn, Halton
2019.06 - Current
- Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
- Coordinated staff development training to improve overall service delivery.
- Conducted thorough audits on services provided, maintaining top-quality standards consistently.
- Improved response times, resulting in higher client satisfaction rates.
- Managed customer complaints for improved business reputation.
- Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
- Fostered strong relationships with clients through excellent customer service skills.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Developed an efficient workflow to reduce service downtime.
Accommodation Services & Filming Manager
Londoneast UK
Dagenham, Barking and Dagenham
2015.04 - 2019.06
- Liaised with suppliers to ensure timely deliveries.
- Identified growth opportunities through comprehensive market research.
- Led performance reviews, identified areas for improvement.
- Boosted department efficiency by streamlining operational processes.
- Secured new business opportunities with successful networking events.
- Coordinated cross-departmental collaboration for improved workflow.
- Delegated tasks efficiently to maximise productivity.
- Facilitated staff training, resulting in better customer service.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
Print Production Manager
Swift Creative Print
Liverpool, Merseyside
2000.06 - 2015.04
- Improved sustainability practices in production process by careful waste management and recycling measures.
- Streamlined print production process to improve efficiency.
- Oversaw inventory management of raw materials, reducing wastage.
- Implemented quality control standards in printing processes.
- Resolved technical issues swiftly, minimising downtime.
- Managed print production schedules, ensuring timely deliveries.
- Maintained all printing equipment by regular servicing and repairs.
- Negotiated contracts with third-party vendors for cost-effectiveness.
- Liaised with suppliers to secure best materials.
- Reviewed proofs for accuracy before final print run, reducing errors and reprints.
- Stayed up-to-date on latest printing technologies to enhance production methods.
- Automated graphic and print processes to increase printing speed and output.
- Arranged manufacturing schedules to minimise downtime.
Printing Director
Silverprint
liverpool, Merseyside
1998.05 - 2000.05
- Streamlined workflow processes to boost productivity levels.
- Troubleshot equipment malfunctions swiftly to prevent production delays.
- Coordinated production schedules to meet stringent deadlines.
- Handled client queries efficiently, fostering strong relationships and repeat business.
- Supervised print runs whilst ensuring adherence to company standards and client specifications.
- Monitored ink levels and paper supply, mitigating potential disruptions in the workflow.
- Improved print quality by implementing meticulous inspection protocols.
- Upgraded printing machinery for enhanced operational efficiency.
- Organised work schedules to meet demanding production goals.
- Automated graphic and print processes to increase printing speed and output.
Print Manager
Optoplast Manufacturing Ltd
Liverpool, Merseyside
1991.07 - 1998.05
- Improved print quality by overseeing entire printing process.
- Streamlined operations for increased production speed.
- Maintained state-of-the-art knowledge to improve print technologies usage.
- Updated inventory records regularly, ensured availability of necessary supplies.
- Organised workflow for timely delivery of print projects.
- Enhanced client satisfaction through meticulous handling of print requests.
- Liaised with design team for accurate replication of designs in prints.
- Investigated customer complaints, implemented corrective measures promptly.
- Allocated resources efficiently, reducing waste and increasing sustainability.
- Facilitated smooth running of press machinery by scheduling routine maintenance.
- Ensured high standard in print work with consistent quality checks.
- Coordinated supply orders, ensuring continuous production flow.
- Evaluated new suppliers for better quality at lower costs.
- Trained junior staff on printing techniques to enhance skillset.
- Managed staff to maximise productivity and efficiency.
- Reviewed staff performance and provided personalised feedback in appraisals.
- Met contractual service obligations by delivering print projects within set budgets and deadlines.
- Boosted staff performance by training apprentices on printing equipment operations and maintenance.
Screen printer
Evans Screenprint
Liverpool, Merseyside
1984.03 - 1991.07
- Provided excellent customer service through clear communication about project progress and deadlines.
- Acted as quality control officer, guaranteeing superior end product by meticulously inspecting each print run.
- Achieved consistently clean prints with careful ink management and squeegee technique.
- Improved production efficiency by maintaining screen printing machinery in optimum condition.
- Collaborated closely with the design team to deliver bespoke print solutions.
- Adapted quickly to changing priorities or last-minute changes in orders, providing flexibility for business needs.
- Operated manual and automated presses proficiently, resulting in faster project completion times without compromising on quality.
- Implemented new colour mixing techniques to achieve vibrant print results that exceeded client expectations.
- Ensured smooth work flow by effectively coordinating with other team members.
- Maintained a clean and organised workspace, promoting efficient operations and employee wellbeing.
- Followed strict safety guidelines whilst operating heavy-duty equipment, preventing accidents on shop floor.
- Met tight deadlines thanks to effective time management skills and commitment to job at hand.
- Conducted routine maintenance on screen printing equipment for optimal performance and longevity of machines.
- Prepared screens for printing, ensuring high-quality results.
Kitchen staff member
Kehlstein Haus
Berchtesgaden, Germany
1983.02 - 1984.03
- Demonstrated teamwork by assisting fellow staff during peak hours.
- Managed time effectively during busy periods for optimal productivity.
- Handled all foods, storage and cleaning activities in accordance with sanitary procedures.
- Followed strict hygiene practices, providing a sanitary kitchen environment.
- Followed health and safety guidelines, ensuring a safe work environment.
- Cleaned utensils and equipment to maintain hygiene standards.
- Improved kitchen flow by maintaining a clean and organised workspace.
- Multi-tasked efficiently to meet strict deadlines.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Performed stringent cleaning and disinfecting processes.
- Cleared tables to remove dirty utensils and leftover food items.
- Carried out wide variety of tasks to maintain optimal service delivery.
Apprentice Paint Sprayer
Wadham Stringer
Liverpool, Merseyside
1979.06 - 1983.01
- Maintained clean and safe working environment, enhancing overall efficiency.
- Undertook additional responsibilities willingly, displaying commitment towards job role.
- Collaborated effectively with team members to complete projects on schedule.
- Took initiative in learning new techniques, leading to improved performance.
- Commended for punctuality and consistent regular attendance which contributed to the team's morale.
- Assisted senior staff members for better project execution.
- Adhered strictly to company policies and procedures, promoting a professional work atmosphere.
- Shadowed senior team members to observe established processes and best practices.
- Attended necessary training and completed assessments.
- Completed related coursework on time and to high standard.
- Mixed paints for desired colour and consistency.
- Achieved smooth finishes by applying paint with a sprayer.
- Used masking techniques to protect areas from overspray.
Education
GCSEs -
St Teresas Secondary Modern
Liverpool 1974.09 - 1979.06
Skills
- Leadership in diverse environments
- Constructive criticism
- Customer relationship management systems
- Technical proficiency
Affiliations
- Running, Football, Music & Singing
Timeline
Accommodation Services manager
SOG The Heath Business & Technical Park
2019.06 - Current
Accommodation Services & Filming Manager
Londoneast UK
2015.04 - 2019.06
Print Production Manager
Swift Creative Print
2000.06 - 2015.04
Printing Director
Silverprint
1998.05 - 2000.05
Print Manager
Optoplast Manufacturing Ltd
1991.07 - 1998.05
Screen printer
Evans Screenprint
1984.03 - 1991.07
Kitchen staff member
Kehlstein Haus
1983.02 - 1984.03
Apprentice Paint Sprayer
Wadham Stringer
1979.06 - 1983.01
GCSEs -
St Teresas Secondary Modern
1974.09 - 1979.06