Ian Urch
Glenrothes,Fife
Summary
Innovative leader with proven ability to connect with colleagues, customers and visitors. Skilled in problem solving, consistently ensuring operational excellence. Dedicated to driving improvements that enhance productivity and product promotion.
Detail orientated individual with varied experience in hospitality, retail and production. Oversees day-to-day duties with product passion to deliver best customer service and customer experience.
Multiple skills gained from wide ranging, cumulative work experience, have formed a solid skillset ideal for the whisky industry.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Whisky Bottling And Process Manager
The Single Cask
Glenrothes, Fife
2022.11 - Current
- Oversee day-to-day operations o site, guaranteeing consistent quality output of hand bottling and labelling.
- Optimised bottling hall workflow processes to enhance efficiency, drafted template proforma to ensure accurate data recording and double check quality.
- Improve operational effectiveness with systematic problem-solving approaches.
- Manage resources effectively whilst ensuring cost-efficient operations.
- Monitor procedural compliance to ensure standards are met and maintain regulatory compliance.
- Oversee facility maintenance and liaise with contractors for repairs and annual checks.
- Guiding overseas and domestic visitors around the site, explaining all aspects of the work and answering questions, hosting whisky tastings.
- Attend annual whisky festivals to promote the company and showcase unique malt whiskies.
- Connect with whisky retailers in region to explore potential sales opportunities.
Whisky Bottling Supervisor
Auchtermuchty Bond
Auchtermuchty, Fife
2020.11 - 2022.11
- Set up the bottling hall functions and bottling line from scratch, developed SOPs and administrative records.
- Set up bonded warehouse and worked on tasks of cask management from filling to bottling.
- Ensured smooth operations with regular maintenance checks.
- Managed daily operations to increase productivity and maintained high standards of service delivery.
- Primary operative for hand bottling and labelling of company casks as well as customer casks, including safe and secure shipping.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Hosted site visitors, demonstrations and discussed customer needs.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
Education
Tile Hill College
CoventryNVQ Level 3 - Administration
Babcocks
FifeSkills
- Product knowledge
- Customer focus
- Interpersonal communication
- Resourcefulness and resilience under pressure
- Quality Management
- Safety consciousness
- Initiative taking
- Team Leadership
- Equipment Maintenance
- Public speaking
Certification
Forklift license, valid until November 2027.
First Aider certified until June 2027.
Full car and motorbike licenses
Affiliations
- Listening to and playing music, riding my motorbike, cooking, especially over an open fire!
Accomplishments
Set up two bottling halls and two bonded warehouses from empty shells to operational, working environments, including machinery, racking, location and production processes, SOPs and archiving. Trained all new staff coming in on procedure and working practices.
References
References available upon request.
Timeline
Whisky Bottling And Process Manager
The Single Cask
2022.11 - Current
Whisky Bottling Supervisor
Auchtermuchty Bond
2020.11 - 2022.11
Tile Hill College
NVQ Level 3 - Administration
Babcocks