Ian Thomson
Harpenden,Herts
Summary
Logistics professional with extensive experience in customer service and safety compliance. Holds HGV Class 2 licence and digital tachograph card, ensuring timely deliveries and vehicle maintenance. Demonstrates strong time management and commitment to safety standards, with a proven track record in team support and continuous improvement initiatives.
Skilled HGV Class 2 Driver with strong driving and time management skills. Works with minimal supervision and completes timely assignments. Proven to safely deliver good and maintain quality of truck.
Independent professional with solid foundation of driving, carrying heavy goods and completing travel logs. Excellent communication skills and always reports to manager regarding delays or issues. Seeking to work in growing company and achieve success rates in transporting goods.
Experienced driver focused on safe and timely delivery of goods. Ensures compliance with road safety standards and vehicle maintenance. Skilled in route planning and load management to optimise delivery schedules.
Offering strong candidate for role with background in logistics and transportation. Knowledgeable about safety regulations, time management, and customer service. Ready to use and develop communication, problem-solving, and organisational skills in role.
Overview
38
38
years of professional experience
1
1
Certification
Work history
HGV class 2 driver
Veolia
St Alban's, Hertfordshire
06.2019 - Current
- Streamlined management of paperwork, including invoices and delivery confirmation slips.
- Delivered customer orders accurately and on time by adhering to strict route schedules.
- Conducted daily walkaround checks to verify vehicle roadworthiness and maintained cleanliness.
- Demonstrated proficiency in safely transporting heavy and hazardous goods.
- Handled customer complaints professionally, preserving company reputation.
- Ensured compliance with traffic laws, maintaining safe driving record.
- Kept accurate records of driving hours and complied with tachograph legislation.
- Collaborated effectively with team members to achieve operational objectives.
- Managed paperwork efficiently, including invoices and delivery confirmation slips.
- Followed strict route schedules for timely deliveries.
- Contributed to team effort by accomplishing related results as needed.
- Attended regular training sessions to maintain up-to-date knowledge of transport regulations.
- Handled customer complaints with professionalism, maintaining company reputation.
- Adhered to all traffic laws whilst ensuring safe driving record.
- Safely transported goods by adhering to driving regulations.
- Maintained cleanliness of vehicle, promoting professional image.
- Conducted daily walkaround checks to verify vehicle roadworthiness.
- Kept accurate driving hours records and complied with tachograph laws.
- Operated tail lift safely to move pallets and boxes.
- Understood warehouse logistics and best practices to promote efficient workflow in team of 5.
- Kept accurate records of hours worked and miles driven.
- Delivered customer orders accurately and on time.
- Performed numerous full load and multi-drop deliveries, consistently working within company targets.
- Demonstrated understanding of Tachograph legislation and effective use of Digital Tachograph card.
- Adhered to driving hours laws to prevent tiredness and risk of accidents.
- Ensured proofs of deliveries were consistently signed and processed on time.
- Ensured delivery paperwork was accurately completed and processed after shifts.
- Gained 8 years experience driving rigid and articulated lorries since acquiring HGV licence.
- Reported discrepancies to management at time of delivery.
- Assisted with efficient loading and unloading of company vehicles.
- Took ownership of customer issues upon delivery following complaint handling procedures and demonstrating strong interpersonal skills to secure positive outcome.
Delivery driver
Holdsworth foods
Bedford, Beds
10.2012 - 06.2019
- Delivered frozen, chilled, and ambient foods to pubs, hotels, and restaurants.
- Resolved customer issues with professional service and effective communication.
- Collaborated with depot staff for efficient problem resolution.
- Demonstrated knowledge of health and safety regulations alongside driver legislation.
- Possessed 7.5-ton driving entitlement and valid Digicard.
- Held fully qualified CPC card with over 20 years of driving experience.
- Maintained high standards of professionalism throughout all deliveries.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
Delivery driver
DPD Dunstable
Houghton Regis, England
10.2011 - 10.2012
- Operated 7.5-ton vehicle, delivering and collecting parcels and pallets.
- Completed necessary delivery and collection paperwork.
- Resolved customer issues with effective communication.
- Utilised digital tachograph for accurate logging.
- Engaged in warehouse duties to support operational efficiency.
- Improved client satisfaction by delivering packages promptly and accurately.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Resolved customer complaints effectively, restoring trust in service provided.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
Tnt express collection & delivery driver
TNT Luton Depot
Luton, England
08.2006 - 04.2011
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Maintained vehicle cleanliness for professional appearance.
- Provided excellent customer service, enhancing company reputation.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Handled fragile items carefully, resulting in zero damage complaints.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Completed deliveries with smile and patient, personalised service.
- Verified each delivery against shipping instructions before delivering to customers.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Carried out complex manoeuvres in busy, high pressure environments.
- Improved client satisfaction by delivering packages promptly and accurately.
Delivery driver
Securicor, Dhl
London Conley, England
11.1994 - 08.2006
- To load and unload vehicle and to go out and deliver parcels to customers.
- Deliveries to customers.
- Established customer satisfaction.
- Helping with any problems customers might have.
- Ringing depot and informing them of any problems.
- Driving 7.5 ton vehicle.
- Warehouse duties.
General assistant
Bac transport
Harpenden, herts
06.1988 - 11.1994
- Warehouse duties loading unloading vehicles preparing relevant paperwork went on to van driving And 7.5 ton driving.
- Loading and unloading of vehicles.
- Established Use of forklift.
- Communication and office skills.
Education
GCSEs - English
Sir John Lawes School
Hertfordshire, England 06/1984 - 06/1987
Skills
- Problem-solving skills
- Delivery scheduling
- Tail lift operation
- Logistics expertise
- Digital tachograph card holder
- HGV class 2 licence
- Route optimisation
- Refrigerated vehicle operation
- Load security procedures
- Refrigerated truck operation
- HGV route planning
- Loading and unloading procedure
- Paperwork accuracy
- Customer service excellence
Affiliations
- gardening football formula 1 like socialising with friends and family
Certification
Full class 2 licence
Full driver cpc
Digi card Present and unto date
Timeline
HGV class 2 driver
Veolia
06.2019 - Current
Delivery driver
Holdsworth foods
10.2012 - 06.2019
Delivery driver
DPD Dunstable
10.2011 - 10.2012
Tnt express collection & delivery driver
TNT Luton Depot
08.2006 - 04.2011
Delivery driver
Securicor, Dhl
11.1994 - 08.2006
General assistant
Bac transport
06.1988 - 11.1994
GCSEs - English
Sir John Lawes School
06/1984 - 06/1987