Ian Summers

• Identified and negotiated revenue growth of over £1.2m within existing Account.
• Led large high-bred On/Offshore teams up to 50 cross functional members to deliver support & augmentation with large retail chain.
• Led engagement on delivering 1st of its kind 'Grant Management Solution' within Public Sector.
• Managed multiple direct reports and acted as mentor to guide them through internal processes to define, plan & achieve career goals.
• Conducted periodic performance reviews for direct reports.
• Acted as point of contact for high-level queries and represented team at senior leadership meetings.
• Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
• Recruitment: Responsible for hiring 30% of the senior consultants within the Salesforce division
• Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
• Identified current inefficiencies and recommended changing functionality or behaviours to eliminate concerns.
• Built and nurtured professional relationships with wide range of stakeholders.
• Delivered on projects' key objectives with agreed budgets, timelines and standards.
• Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
• Used project management tools and techniques for positive, successful outcomes.
• Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
• Led large technical delivery teams to deliver high-quality solutions within agreed timescales.
• Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.
• Managed scope content, informing stakeholders of project scope and change implications.
• Promoted company values and services at client meetings to solidify value and present winning proposals.
• Acted as single point of contact for stakeholders.

• In my tenure with Capgemini UK I have worked as key solution design decision maker on multiple successful projects across several industries including utilities, automotive and governmental
• I have been responsible for all aspects of project delivery from concept to implementation
• Designing bespoke Salesforce solutions utilising Sales, Service, Marketing & Communities including integrations with both internal ERP systems & external Web applications (REST & SOAP api)
• My role as “Salesforce lead” has predominantly been to manage project teams of up to 10 declarative/ programmatic developers, architects & testers working onsite with clients as well as resource/ commercial planning
• In my position I am also responsible for managing 3 internal direct reports, helping them with personal growth and promotion within Capgemini UK along with any disciplinary actions when required
• In addition to this I am also heavily involved in mentoring/ assisting 4 other individuals to progress their careers.

Wood Mackenzie: ( Contract)

• As well as day to day end User support, issue solving/ bug fixing, training and system maintenance my role was also to work on specific projects to augment Salesforce and improve User adoption within and expanding into new departments.
• Heavily involved in high profile project to integrate/ migrate a newly acquired business onto one single instance of for increased Customer view/ data quality and consolidation of Service & Marketing Comms.
• Part of a 2 man team responsible for designing, building & implementing the new Case management process for the contact centre, increasing Customer Service performance and reducing Cost-to-Serve.

• Manage and maintain all marketing and sales software systems including Google email & Google Drive, Salesforce, Conga Documents which are integrated with Salesforce.
• Providing frontline technical support for all Users:
• Managing starters/ leavers process.
• Designing, building & implement all augmentation.
• Producing role specific training programs for Users including documentation.

• Part of 3 man team to manage the Salesforce implementation, developing and regulating day to day running of Salesforce for over 500 Users across Europe
• Analysing business processes to develop new solutions in Salesforce allowing those processes to be managed in the platform.
• Providing training to new Users as part of a company induction process for new starters.
• Providing frontline technical support for internal Users
• Training on existing functionality and training for new developments/ functionality
• Creating training documentation for new developments and delivering training via online presentations to users across Europe.

• Providing front line technical support for all 60 Users.
• Support overall maintenance of CRM system.
• Provide bespoke, role based, training programmes for all Users.
• Evaluate business processes and design solutions for those processes to be managed on Salesforce.
• Maintain robust project monitoring documentation.
• Communicating project status/ system readiness for key stakeholders in by-weekly meetings.
• Provide detailed sales analytics through reports/ dashboards allowing strategic business planning.
• Analysing/ identifying additional business areas to expand use of Salesforce & designing solutions for those areas.

• Supporting the sales teams with Lead generation/ nurturing.
• Using multichannel techniques to output various marketing & promotional material to existing and new clients.
• Providing sales director with support on bids to win new business.
• Providing detailed reports to the Sales Director to assist with planning/ forecasting.

• Managing key accounts relationships.
• Coordinating production across several departments.
• Resolving customer queries regarding their account and stock deliveries.
• Stock management and invoicing.

• Reported faults to supervisors and carried out remedial work to fix issues.
• Checked output to spot machine-related faults or flaws.
• Tracked and used resources carefully, reducing production expenses.
• Monitored and adjusted material mix to obtain desired output.
• Liaised with team leaders to coordinate production targets and address output challenges.
• Cleaned and lubricated moving parts, increasing useful life of industrial machines.
• Diagnosed machine malfunctions by reviewing error codes, inspecting components and testing systems.
• Run and set machines to meet production targets and goals.
• Completed work orders and logs to indicate work done during shift.