Summary
Overview
Work History
Education
Skills
Languages
Timeline
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IAN NDUNGU

Riyadh

Summary

Dynamic and results-driven professional with a strong customer service focus, honed at Lighthouse Restaurant and Lounge. Proven track record in employee coaching and task delegation, enhancing team productivity and morale. Skilled in meeting facilitation and attention to detail, consistently delivering exceptional dining experiences and fostering customer loyalty.

Overview

5
5
years of professional experience

Work History

Junior Supervisor

Lighthouse Restuarant and Lounge
10.2024 - Current
  • Improved team productivity by implementing new workflow processes and streamlining communication channels.
  • Developed training materials and conducted workshops for new hires, resulting in a smoother onboarding process.
  • Served as a mentor to junior staff members, providing guidance and support in their professional development journey.
  • Enhanced employee morale by organizing team-building events and fostering an inclusive workplace environment.
  • Collaborated actively with cross-functional teams on various projects, contributing valuable insights from a supervisory perspective.
  • Communicated proactively with stakeholders, ensuring transparency and maintaining strong working relationships across departments.
  • Reduced operational inefficiencies by conducting regular performance reviews and providing constructive feedback to team members.

Head Waiter

Ziba Restuarant (persian Cuisine)
09.2023 - 10.2024
  • Supervised server staff and simultaneously served personal section of tables.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Inspected dishes and utensils for cleanliness.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Conducted regular performance evaluations for wait staff to continually improve service quality.
  • Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.

Head Waiter

Takara
03.2021 - 08.2023
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Head Waiter

Serena Hotel
02.2020 - 07.2021
  • Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Post-Baccalaureate Diploma - Hospitality Administration And Management

Kenya Institute of Hospitality Management
Nairobi Kenya
08.2020

Bachelor - Political Science And International Relations

Multimedia University of Kenya
Nairobi Kenya
12.2019

Skills

  • Customer service focus
  • Task delegation
  • Employee coaching
  • Motivation techniques
  • Meeting facilitation
  • Customer service
  • Industry expertise
  • Attention to detail

Languages

Arabic
Elementary (A2)
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)

Timeline

Junior Supervisor

Lighthouse Restuarant and Lounge
10.2024 - Current

Head Waiter

Ziba Restuarant (persian Cuisine)
09.2023 - 10.2024

Head Waiter

Takara
03.2021 - 08.2023

Head Waiter

Serena Hotel
02.2020 - 07.2021

Post-Baccalaureate Diploma - Hospitality Administration And Management

Kenya Institute of Hospitality Management

Bachelor - Political Science And International Relations

Multimedia University of Kenya

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IAN NDUNGU