Ian Molloy

As an experienced Support Engineer with determination and focus on both incident management and project support, I regularly receive feedback from managers and peers that:

• Problems are diagnosed swiftly, with root causes identified and effective action taken to mitigate impacts whilst the remedial actions are delivered.
• Impacted groups have been kept regularly updated using appropriate communications throughout.
• Support as a subject matter expert and participation in project delivery has been effective and relevant risks, issues and dependencies are communicated to the project manager.

Taking the IT lead in many of these activities has enabled me to remain calm under pressure and maintain the balance in the analysis/delivery of the solution or project, along with ensuring that there is awareness in the team with what I am working on and the project manager(s) are kept updated.

I am now looking for a new challenge where I can work and learn as part of a larger team. I would like to have the opportunity to collaborate with other team members where knowledge can be shared and where I can learn to support new applications and refine my skills.

Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.

Productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines.