Ian McGowan
Stonehouse,UK
Summary
I am looking to accept a new challenge and learn new skills with the aim of providing good performance, which will be beneficial to my employer. Flexible, motivated and hardworking, I am able to work independently but with excellent verbal and communication skills I can be an asset to any team. I am also very versatile and capable of thinking on my feet, using lateral thinking to adjust a strategy as a situation dictates. I have always acted as a sales person and representative of my employers and through my diligence, honesty and integrity have built up long term relationships with many clients.
Customer-oriented, strategic-thinking and meticulous sales professional with over [Number] years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with expertise on expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Effective at identifying customer needs to deliver solutions. Tactical team builder and energetic strategic planner seeking to leverage an effective background into [Job Title] role with dynamic organisation.
Overview
33
33
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Business Development Manager
Draintec Solutions Ltd
Blantyre , South Lanarkshire
04.2024 - Current
- Developed and executed strategic partnerships to enhance market presence and drive business growth.
- Identified and analysed emerging market trends to inform business development strategies and initiatives.
- Led cross-functional teams to implement innovative solutions that improved client satisfaction and retention.
- Mentored junior team members, fostering professional development and enhancing team performance.
- Presented business proposals to potential clients, effectively communicating value propositions and benefits.
- Streamlined internal processes to improve efficiency and drive organisational effectiveness in business development activities.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Assessed competitor activities for strategic positioning.
- Handled crisis situations effectively, minimising impact on business operations.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Optimised operational procedures for improved productivity.
- Managed key accounts, ensuring high levels of customer satisfaction.
UK Rehab and Inspection Sales
Dart Systems Ltd
Radstock, Somerset
04.2023 - 04.2024
- Developed comprehensive sales strategies to enhance customer engagement and satisfaction.
- Conducted detailed inspections to ensure compliance with industry standards and regulations.
- Managed client relationships by providing tailored rehabilitation solutions and support.
- Conducted presentations and demonstrations of products to effectively communicate technical features and benefits.
- Collaborated with engineering teams to ensure product specifications met customer requirements and industry standards.
- Provided technical support to construction teams, ensuring seamless execution of projects.
National Sales Manager
Radiodetection / Pearpoint
Bristol , Avon and Somerset
06.2016 - 04.2023
- Led nationwide sales initiatives to enhance market penetration and brand visibility.
- Developed strategic partnerships with key clients to foster long-term business relationships.
- Implemented comprehensive training programmes for sales teams to improve product knowledge and selling techniques.
- Conducted market analysis to identify emerging trends and adjust sales strategies accordingly.
- Collaborated with cross-functional teams to align product offerings with customer needs and expectations.
- Oversaw development of sales forecasts and budgets to optimise resource allocation and performance tracking.
- Championed customer feedback initiatives to refine service delivery and enhance client satisfaction.
- Drove adoption of CRM systems to streamline sales processes and improve data management.
- Improved customer retention rates, resulting in consistent revenue growth.
- Conducted comprehensive market research to understand competitive landscape.
- Piloted the launch of new products, contributing to portfolio diversification.
- Increased product awareness, leading to enhanced consumer interest.
- Boosted brand visibility by organising strategic marketing campaigns.
- Strengthened customer relationships with regular engagement initiatives.
Area Sales Manager
Radiodetection Ltd
Bristol , Avon and Somerset
05.2013 - 06.2016
- Developed and implemented strategic sales plans to increase market share across multiple territories.
- Conducted market analysis to identify emerging trends and opportunities for business growth.
- Provided on-site support to troubleshoot and resolve technical issues during training sessions.
- Evaluated training effectiveness through feedback and assessments to ensure continuous improvement.
- Facilitated workshops and seminars to share best practices and encourage knowledge sharing.
- Handled incoming calls and emails, ensuring prompt response.
- Developed proficiency in various software applications with rigorous training sessions.
- Contributed towards successful product launch through dedicated market research.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Participated in training and seminars to enhance skills and promote growth.
- Established and nurtured positive professional relationships within working environments.
CCTV Supervisor / Operator
Underground Inspection Services Ltd.
Hamilton , South Lanarkshire
09.1999 - 05.2013
- Running and operating a CCTV survey vehicle (Pearpoint equipment- inc. Ex CCTV systems)
- Liaising with clients and sub-contractors to ensure data collection and customer requirements are met
- Carrying out maintenance and onsite repairs to equipment as required
- Carrying out installation and minor I.T. support for the vehicle mounted computer systems
- In my capacity as a supervisor I have also spent time training both CCTV operators and assistants on carrying out surveys and working with the camera and probing equipment (including CAT and Radiodetection locators)
- I have also been responsible for collation and quality control of survey reports
- U.I.S. operate a 24 hr callout service which I have been rota’d onto and have been responsible for dealing with customers’ requirements
- Within the last two years I have also been introduced to patch lining repairs and have been in charge of numerous sewer renovation projects and associated cutting and lateral reopening
- Supervised daily operations of CCTV systems ensuring efficient monitoring of underground inspections.
- Coordinated training sessions for junior staff on the proper use of CCTV equipment and safety protocols.
- Developed and implemented standard operating procedures for CCTV surveillance to enhance operational efficiency.
- Collaborated with various teams to prepare detailed reports based on CCTV footage analysis.
- Oversaw compliance with health and safety regulations related to CCTV operations and inspections.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Conducted performance appraisals with employees for career development discussions.
- Implemented company policies effectively, maintained high standards of service delivery.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Worked closely with management to manage staff levels and allocate resources for production plans.
CCTV Operator
Goodway Clear
08.1992 - 09.1999
- Running and operating a CCTV survey vehicle (Pearpoint equipment- in the last three years I worked exclusively with Explosion proof CCTV systems)
- Liaising with clients and sub-contractors to ensure data collection and customer requirements are met
- Carrying out maintenance and onsite repairs to equipment as required
- When using the Ex camera system I was regularly involved in the petro-chem industry and spent two of those years offshore
Office Junior (Temp. Position)
General Accident Insurance
06.1992 - 08.1992
- Dealing with sorting the incoming mail
- General filing and office duties
- Answering the office switchboard
Education
Higher grades - Chemistry, Physics
Ballerup High School
East Kilbride 01.1986 - 04.1992
Standard / O grades - English, Mathematics, Geography, French, Craft and design technology, Physics, Chemistry
Ballerup High School
East Kilbride 01.1986 - 04.1992
SVQ Level 5 - Construction Contracting Operations Management
Scottish Qualifications Authority
Glasgow08.2025
Skills
- Technical sales understanding
- Key account handling
- Process Improvement
- Customer retention tactics
- Stakeholder management
- Technical sales
- Consultative and relationship selling
- Competitive analysis
Certification
- Working Safely v3.0 (iosh)
- CSCS Operatives Health and Safety
- Water jetting association safety awareness
- Confined space entry – escape sets, working B.A. and rescue
- Principles of Manual Handling
- SCO2 Competent person (qualified to accept permits for Transco BG sites)
- Chapter 8 (Signing Lighting and Guarding)
- Pearpoint Explosion proof operation
- Pipe sewer condition classification
- Brick sewer condition classification
CUST
- Ian McGowan
- 2 Todlaw Way
- Stonehouse
- ML9 3QB
- 20 February 2013
- Dear Sir/Madam
- Please find enclosed my CV for you perusal for the post of Sales Engineer to the Scotland and North East England area.
- As you can see from my CV I have been involved in the drainage inspection and underground service location business for many years now and believe I would be an asset to your team
- I thank you in advance for your time
- Yours faithfully
Timeline
Business Development Manager
Draintec Solutions Ltd
04.2024 - Current
UK Rehab and Inspection Sales
Dart Systems Ltd
04.2023 - 04.2024
National Sales Manager
Radiodetection / Pearpoint
06.2016 - 04.2023
Area Sales Manager
Radiodetection Ltd
05.2013 - 06.2016
CCTV Supervisor / Operator
Underground Inspection Services Ltd.
09.1999 - 05.2013
CCTV Operator
Goodway Clear
08.1992 - 09.1999
Office Junior (Temp. Position)
General Accident Insurance
06.1992 - 08.1992
Higher grades - Chemistry, Physics
Ballerup High School
01.1986 - 04.1992
Standard / O grades - English, Mathematics, Geography, French, Craft and design technology, Physics, Chemistry
Ballerup High School
01.1986 - 04.1992
SVQ Level 5 - Construction Contracting Operations Management
Scottish Qualifications Authority
Similar Profiles
Lisa DanielsLisa Daniels
Support Coordinator at Unique Support Solutions/Next Steps Solutions /Personal Support SolutionsSupport Coordinator at Unique Support Solutions/Next Steps Solutions /Personal Support Solutions
Elizebeth GhilbertElizebeth Ghilbert
Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)
Trudy AlwardTrudy Alward
Sr. Coder and Quality Auditor at IKS Solutions/AQuity Solutions, Formerly CSGSr. Coder and Quality Auditor at IKS Solutions/AQuity Solutions, Formerly CSG
Richard McCallumRichard McCallum
Senior Strategic Buyer at Renishaw plcSenior Strategic Buyer at Renishaw plc
Dr David PatrickDr David Patrick
Research Associate at University of the Free StateResearch Associate at University of the Free State