Open To Work
Ian McGinn
Coleshill ,Warwickshire
Summary
Motivated professional demonstrating strengths in relationship building and customer service excellence. Adapts to client needs through active listening and tailored solutions, ensuring high levels of satisfaction. Commits to continuous improvement and development, supporting team success and business growth.
Overview
40
40
years of professional experience
Work History
Area Development Manager
RECA UK
West Bromwich, West Midlands
11.2014 - 01.2026
- Developed business plans to establish revenue and growth.
- Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
- Researched prospective clients to develop and execute cold call lists.
- Optimised sales methods to best acquire, develop and retain customers.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
- Identified cross-selling opportunities through ongoing customer needs analysis.
- Closed long-term agreements through skilful negotiation.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Fostered long-term relationships with key clients, suppliers, and partners to support business objectives.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
- Prepared reports and presentations detailing business development activities and outlining new initiatives.
- Produced quotes and proposals to provide value and benefits to prospective clients.
- Coached and trained staff to comply with company policy and procedures.
- Produced detailed monthly and yearly financial reports for senior management.
- Fostered strong relationships with key clients and stakeholders to maintain high levels of customer satisfaction.
- Developed and implemented strategic plans to drive territory growth and achieve sales targets.
- Provided expert advice and solutions to clients, enhancing brand reputation and fostering loyalty.
- Addressed customer complaints and issues promptly, taking corrective action to prevent future occurrences.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
Sales Executive
Sky Tv
Birmingham , West Midlands
05.2011 - 06.2014
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Consistently achieved or surpassed sales targets.
- Cold called customers to build lead database.
- Provided accurate quotes and price information to inform customer decision-making.
- Achieved and surpassed sales targets consistently, contributing significantly to the company's growth and profitability.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Listened intently to customers to identify upselling opportunities.
- Overcame customer objections to maximise conversions.
- Studied competitors to develop innovative selling strategies.
- Provided training and mentorship to new sales staff, sharing knowledge and best practices to enhance team performance.
Education
GCSEs - English Literature, English Language, Maths, Biology, History and Art
Hodge Hill Comprehensive
07.1984
Skills
Client relationship management
Problem-solving skills with bespoke solutions for new and existing clients I enjoy closing
Timeline
Area Development Manager
RECA UK
11.2014 - 01.2026
Sales Executive
Sky Tv
05.2011 - 06.2014
GCSEs - English Literature, English Language, Maths, Biology, History and Art
Hodge Hill Comprehensive
Fantasy premiership football online
Over the last 15 years I have played and developed dozens of teams every season. Official Premier league and the Telegraph are my chosen platforms. Lots of strategic transfers, buying and selling players. Entering leagues to compete with others. I'm quite competitive.
Hobbies and Interests
Love music, looking after rabbits and a new cat that adopted us.
Hobbies and Interests
Love music, looking after rabbits and a new cat that adopted us.