Ian Luff
Spalding,Lincolnshire
Summary
A highly skilled professional with expertise in telephone sales techniques and adapt at handling objections. Demonstrates strong communication skills, building robust customer relationships effortlessly. Thrives under pressure in fast-paced environments, consistently achieving weekly targets with a positive attitude. Proficient in various programs and databases, enjoys training and continuously strives to meet daily goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Lead Generator
Fiserv Ltd
Janus House, Endeavor Drive, Basildon, Essex
2022.04 - 2025.12
- Provided excellent customer service and sales skills, addressing queries promptly and professionally, resulting in a high client satisfaction rate.
- Increased brand visibility by strategising and implementing robust lead generation campaigns.
- Developed expertise in building good relations with all customers easily, and am good at objection handling to create more quality leads.
- used with CRM systems to ensure accurate tracking of lead data for improved follow-ups.
- Collaborated with the sales team to convert leads into profitable business relationships.
- Developed and maintained lasting customer relationships as a result of quick turnaround and strong communication skills.
- Undertook intensive product training sessions, providing insightful knowledge during client interactions.
- Achieved improved client outreach with efficient cold calling and warm lead techniques.
- Developed compelling pitch presentations to attract prospective clients successfully.
- Scheduled sales appointments for the sales representatives to discuss products and services and to close qualified leads.
Lead Generator
Team Telemarketing Ltd
Solihull, West Midlands
2021.09 - 2022.03
- Worked on many different campaigns on a weekly and monthly basis.
- Achieved improved client outreach with efficient cold calling techniques.
- Provided excellent customer service and sales techniques, addressing queries promptly and professionally, resulting in a high client satisfaction rate.
- Achieved my targets on all campaigns given to me by being efficient at calling the data in a timely manner and having a strong, positive manner to achieve my daily goals.
- Undertook intensive product training sessions, providing insightful knowledge during client interactions.
- Collaborated with sales team to convert leads into profitable business relationships.
- Developed compelling pitch presentations to attract prospective clients successfully.
- Used to working in a fast-paced environment and working alongside other teams within the office.
Lead Generator
KMB Telemarketing Ltd
Redditch, Worcestershire
2018.03 - 2021.08
- Provided excellent customer service and selling techniques, addressing data promptly and professionally, resulting in a high client satisfaction rate.
- Undertook intensive product training sessions, providing insightful knowledge during client interactions.
- Optimised CRM systems ensuring accurate tracking of lead data for improved follow-ups.
- Worked well within a team, achieved my weekly targets, and worked on many different campaigns once my targets had been achieved.
Customer Service Support Adviser
Rac Motoring Services
Walsall, West Midlands
2016.10 - 2017.07
- Answered phone calls promptly, providing excellent customer service skills.
- Sustained high levels of organisation with attention to detail.
- Handled confidential information, maintaining discretion and integrity.
- Facilitated smooth running of operations through efficient task management.
- Managed time effectively to meet deadlines.
- Took on additional tasks on manager's request.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Worked within many different departments within the RAC Head office, taking accurate information from the customers to then locate their position and breakdown.
- Then pass on this information to the RAC patrols and breakdown recovery vehicles.
- Working in a very stressful and fast-paced environment
Transport Customer Service Adviser
Avon Freight Group Ltd
Redditch, Worcestershire
2016.10 - 2017.07
- Handled a high volume of calls daily for faster issue resolution.
- Strengthened client relationships with clear communication and problem-solving skills.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Recorded and processed customer data accurately.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Transferred customer calls to the respective department or personnel to address specific issues.
- Recorded customer communications to maintain proper documentation.
- Registered and updated accurate customer information in the database.
Education
Foundation Degree in Interactive Media - Graphic Design
New College Bromsgrove
Bromsgrove, Worcestershire 2009.09 - 2012.05
NVQ Level 3 - English and Maths and Microsoft Office Qualifications
Coventry College
Coventry 2009.09 - 2012.05
Heavy Goods Licence
HGV Driving Qualification
Leicester 1994.06 - 1994.07
Skills
- Telephone sales techniques my strong point, and working with objections
- Work well under pressure and in a fast environment
- Have strong communication skills and build strong customer relationships easily
- Enjoy Training
- Work hard to achieve my weekly targets,
- always have a positive attitude and gain what I set out to do on a daily basis
- Work well with different programs and databases
Affiliations
I love photography, especially wildlife photography, and have taken some wonderful photographs in many places around the world. My greatest achievement was taking photos of bears in Finland's forests over 4 days, during which we stayed in different hides, waiting for various photo opportunities.
It was simply amazing, and I have won a few competitions over the years, taking photos of Kingfishers, Owls, and Birds of prey in this country.
My other hobby is Fishing and being out in the country, going on walks around RSPB reserves in my spare time.
Plus my love for all animals, and not forgetting my love for my 3 dogs, all Shih-tzu's.
Timeline
Lead Generator
Fiserv Ltd
2022.04 - 2025.12
Lead Generator
Team Telemarketing Ltd
2021.09 - 2022.03
Lead Generator
KMB Telemarketing Ltd
2018.03 - 2021.08
Customer Service Support Adviser
Rac Motoring Services
2016.10 - 2017.07
Transport Customer Service Adviser
Avon Freight Group Ltd
2016.10 - 2017.07
Foundation Degree in Interactive Media - Graphic Design
New College Bromsgrove
2009.09 - 2012.05
NVQ Level 3 - English and Maths and Microsoft Office Qualifications
Coventry College
2009.09 - 2012.05
Heavy Goods Licence
HGV Driving Qualification
1994.06 - 1994.07