Ian Lewis

An accomplished Cabin Service Director/Inflight Manager with over 15 years experience of inspiring, motivating, coaching and leading teams of cabin crew with integrity, objectivity, honesty, enthusiasm and passion to give of their very best at all times to deliver outstanding customer service always. My flying carrier has been built on a foundation of safety and security, punctuality, teamwork, and helping to create a professional, inclusive, warm, friendly and enjoyable environment where everyone feels valued, trusted and respected - all in pursuit of delivering excellent premium customer service. Performance management was an essential part of my role and by using honest and open feedback I was able to help people reach their full potential. Together with delegation, clear communication, active listening, mentoring and resourceful first contact problem solving I ensured the delivery of unrivalled customer service at all times.