Ian Kilgallon
Whitburn,West Lothian
Summary
Customer-focused Telecommunications Technician delivering excellent service during installation, maintenance and repair visits. Completed tasks to specification and with attention to detail for quality outcomes. Punctual and professional to uphold company image. Skilled in maintaining data confidentiality and fostering strong interpersonal relationships while adhering to regulations. Proficient in executing software updates and upgrades to enhance efficiency and ensure seamless service delivery. Committed to continuous learning and maintaining a professional demeanor in all situations. Very customer focused.
Overview
39
39
years of professional experience
2
2
years of post-secondary education
Work history
Telecommunications technician
Openreach
Livingston, West Lothian
1989.04 - 2026.03
- Solved challenging technical issues swiftly, ensuring minimal service disruption for clients .
- Conducted thorough site surveys to identify optimal locations for infrastructure installation.
- Performed emergency repairs on telecom equipment to minimise disruption of services..
- Provided customer support through troubleshooting and resolving technical issues efficiently.
- Conducted routine inspections of telecommunication infrastructure for preventive maintenance.
- Ensured effective communication by installing and maintaining telecommunication systems.
- Complied with all health and safety regulations whilst working on site projects.
- Repaired malfunctioning equipment to restore services swiftly.
- Troubleshot and repaired cable signal issues by replacing faulty cables, power supplies and associated equipment.
- Serviced telecommunications equipment to maintain good working order and function.
- Adhered to industry regulations to maintain compliant health and safety practices.
- Fitted cable structures securely according to telephone poles and underground duct networks.
- Responded quickly to customer complaints, providing positive solutions to maintain satisfaction.
- Drove company vehicles responsibly to best maintain company image and uphold safety compliance.
- Tied and bundled cables to meet safety requirements for safe, secure results.
- Assisted customers to identifying and correcting problems with installed equipment and systems.
- Coordinated effectively with other departments to deliver integrated solutions that meet client needs.
- Repaired cable infrastructures to restore function and limit customer connection issues.
- Troubleshot problems with equipment and devices, tracing root causes and correcting problems.
- Sealed outdoor wiring to protect from signal quality loss or damage.
- Set up user accounts and passwords ensuring secure access to networks and systems.
- Managed helpdesk requests effectively reducing downtime experienced by employees.
- Regularly updated antivirus software, preventing potential cyber threats from harming systems or data loss as a result of such attacks.
- Installed and configured computer hardware components to enhance system functionality.
- Ensured data protection through regular backups, restoring files as necessary.
- Installed new software for users and monitored version and patch update requirements.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Repaired faulty equipment, extending its lifespan and reliability.
- Managed cables effectively to ensure safe and clutter-free workspace.
- Maintained inventory of spare parts for quick resolution of breakdowns in AV systems.
Territorial Army Signals
Territorial Army
1987.06 - 1988.12
- Conducted regular equipment checks for optimal operational efficiency.
- Maintained 100% accountability of all assigned equipment.
- Maintained high personal fitness levels, meeting stringent army requirements consistently.
- Assumed responsibility for sensitive materials; maintained integrity and confidentiality at all times.
- Remained composed and focused in highly stressful situations.
- Trained in combat and weaponry to meet field demands.
- Operated weaponry and communication systems.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
Education
TUC Diploma Occupational Health and Safety - Health And Safety
City of Glasgow College
Glasgow 2016.08 - 2017.06
TUC Diploma Employment Law - Employment Law
City of Glasgow College
Glasgow 2015.08 - 2016.06
Skills
- Resilience under pressure
- Initiative taking
- Data confidentiality
- Interpersonal relations
- Regulation familiarity
- Software updates and upgrades
- Job-Related learning capability
- Maintains professional composure
- Telecom systems installation
- Customer Service
- Service and installation
- Time efficiency
Timeline
TUC Diploma Occupational Health and Safety - Health And Safety
City of Glasgow College
2016.08 - 2017.06
TUC Diploma Employment Law - Employment Law
City of Glasgow College
2015.08 - 2016.06
Telecommunications technician
Openreach
1989.04 - 2026.03
Territorial Army Signals
Territorial Army
1987.06 - 1988.12