Ian Jeffrey
London,City of Westminster
Overview
20
20
years of professional experience
Work history
Receptionist
Cavelry and guards club
London, City of Westminster
2023.11 - Current
- Actioned special requests to elevate guest stays.
- Collaborated with housekeeping and maintenance to address needs of guests.
- Posted new charges to customers' rooms and compiled itemised statements.
- Suggested restaurants tailored to guest preferences.
- Calculated billings and hotel charges and provided receipts.
- Instructed maintenance staff to service rooms with known issues.
- Directed customer calls and communicated messages to relevant team members.
- Recorded guest account activity to produce accurate bills upon departure.
- Achieved 5-star reviews by delivering outstanding customer service.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Addressed questions, escalating issues and complaints to management.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Kept reservations systems up-to-date for clear availability management.
- Greeted guests and facilitated check-in and check-out procedures.
- Processed and provided clear, accurate receipts for guest payments.
Mess 2ic
British Army
London, City of Westminster
2003.10 - 2022.11
- Kept appropriate stock levels to match expected demand.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Replenished stock and processed deliveries to maximise product availability.
- Processed invoices and payment runs with complete accuracy.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Polished glasses and cutlery to pristine standards.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Increased order value by upselling sides, drinks and desserts.
- Prevented food contamination, ensuring adherence to OSHA food handling guidelines across all tasks.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Managed timing standards in food deliveries to minimise delays.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Timeline
Receptionist
Cavelry and guards club
2023.11 - Current
Mess 2ic
British Army
2003.10 - 2022.11