IAN JACKSON
Manchester
Summary
Purposeful Continuous Improvement Manager with over 6 years of experience leading multi-site operational excellence initiatives across manufacturing, service, and supply-chain environments. Expert in Lean, Six Sigma, process optimisation, and change management with a proven record of reducing waste and delivering measurable productivity improvements.
Overview
38
38
years of professional experience
Work History
Continuous Improvement Manager
ERIKS Industrial Service
Manchester
06.2019 - Current
- Orchestrated the successful rollout of Lean Six Sigma across multi-site operations, serving as lead authority on DMAIC implementation and training.
- Transformed Engineering project performance, securing increased profitability for major customer accounts through continuous process refinement.
- Built internal capability by developing and facilitating an accredited Green Belt programme for employee development.
Regional Manager
ERIKS Integrated Solutions
08.2010 - 06.2019
- Served as Operational Lead for UK operations, managing a 22-person team to deliver high-calibre contractual compliance and customer service.
- Drove business process efficiencies and 5S methodologies across diverse customer sites to maximize productivity.
- Managed end-to-end business transformations, leading KPI reviews, monthly performance reviews, and transitioning new business from contract win to live execution.
- Maintained full responsibility for key financials, including budgets, P&L accounts, and financial forecasting.
Site Operations Manager
ERIKS Integrated Solutions
06.2005 - 08.2010
- Oversaw high-value integrated solutions contract with total accountability for commercial, financial, and operational performance.
- Led a team of six to consistently exceed targeted KPIs and SLAs while aligning with customer expectations.
- Drove key Total Cost of Ownership (TCO) projects through technical product innovation, delivering approximately £250k in verified savings.
Project Office Manager
BSS Group plc
08.1999 - 05.2005
- Managed a £15m annual turnover operation and a team of seven, overseeing end-to-end workflow, financial tracking, and commercial delivery compliance for major valve and process project packages.
Commercial Manager / Inside Sales
Brown & Tawse
08.1988 - 07.1999
- Promoted from Inside Sales to Commercial Manager, taking full responsibility for operational performance, product development, and customer quotations for a stainless-steel stockholder turning over £6m+ annually.
Sales Manager
Quality Hygienic Equipment
05.1992 - 05.1995
- Managed a 2-person sales team, oversaw supplier negotiations, and directed stock profiling and purchasing to hit strict commercial sales targets.
Education
BTEC National Diploma - Business & Finance
South Trafford College
Skills
- Lean Six Sigma Black Belt
- Root cause analysis
- Value stream mapping
- 5S methodology
- Project management
- Change management
- Stakeholder engagement
- Contract management
- Financial reporting
- Budget management
- P&L accountability
- Team training and coaching
- Minitab proficiency
- MS Office Suite expertise
- Data analysis techniques
- KPI development
Timeline
Continuous Improvement Manager
ERIKS Industrial Service
06.2019 - Current
Regional Manager
ERIKS Integrated Solutions
08.2010 - 06.2019
Site Operations Manager
ERIKS Integrated Solutions
06.2005 - 08.2010
Project Office Manager
BSS Group plc
08.1999 - 05.2005
Sales Manager
Quality Hygienic Equipment
05.1992 - 05.1995
Commercial Manager / Inside Sales
Brown & Tawse
08.1988 - 07.1999
BTEC National Diploma - Business & Finance
South Trafford College