Ian Hughes
Wirral
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
18
18
years of professional experience
Work History
Senior Court Custody Manager
GEOAmey
Merseyside
06.2021 - Current
- Managing the Merseyside Courts Cluster including Liverpool SJC, Birkenhead Magistrates and Sefton Magistrates
- Responsibility for managing large teams
- Ensuring the smooth Running of all Merseyside courts
- Scheduling and all HR tasks within my cluster
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Branch Manager
Booker Wholesale
Wales, United Kingdom
01.2020 - 06.2021
- Running a very busy catering branch, very seasonal trends
- Running branches with up to £600k per week
- All HR and Training responsibilities
- Responsible for all health and safety checks and legal aspects
- Scheduling
- Setting up a successful nightshift operation
- Knowledge of running a local delivery service
- Ensuring presentation of branch and maintaining great availability
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
District Relief Manager
Claire House Childrens Hospice
Merseyside
09.2019 - 01.2020
- Previously worked as a volunteer
- Supporting all the shops in Wirral/Liverpool and Cheshire
- Sorting of donations, preparation of clothing
- Window merchandising
- Managing paid colleagues and unpaid volunteers shift rotas
- Cash handling
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Implemented efficient inventory management strategies for optimal stock levels and minimized waste.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
Store Manager
Heron Foods
Warrington, United Kingdom
06.2019 - 09.2019
- Full ownership of store and leading a team of 2 assistant managers and colleagues
- All health and safety aspects
- Cash handling
- Ordering, maintaining 100% availability
- HR and scheduling
- Training and performance reviews
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Customer Service Manager
Morrisons
09.2018 - 06.2019
- Customer service and checkout manager
- Ensure smooth running of department
- Cash handling
- HR and Training of colleagues
- Scheduling
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Nightshift Manager
Morrisons
11.2017 - 09.2018
- Full responsibility of nightshift operations in store
- Scheduling and all HR duties
- Preparation of store to high standards
- Training and reviews/appraisals for all colleagues in department
Department Manager
Sainsburys
North
02.2007 - 11.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Produce Manager – Birkenhead Store
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Nightshift Manager – Fallowfield Store
- Counters Manager – Upton Store
- Nightshift Manager – Upton Store
- Nightshift Manager – Wrexham Store
- Nightshift Manager – Upton Store
- Produce Manager – Wrexham Store
- Produce Manager – Ellesmere Port Store
- Dry Goods Manager – Ellesmere Port Store
- Dry Goods Manager – Northwich Store
- Fully trained as a trading Manager, Checkout trained
Education
No Degree -
St Benedicts High School
WirralSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Performance Management
- Staff Development
- Policy Implementation
- Budget Control
- Key Performance Indicators
- Teamwork and Collaboration
- Customer Service
- Effective Communication
- Positive Attitude
- Adaptability and Flexibility
- Problem-Solving
- Multitasking
- Team Development
- Organizational Skills
- Excellent Communication
Timeline
Senior Court Custody Manager
GEOAmey
06.2021 - Current
Branch Manager
Booker Wholesale
01.2020 - 06.2021
District Relief Manager
Claire House Childrens Hospice
09.2019 - 01.2020
Store Manager
Heron Foods
06.2019 - 09.2019
Customer Service Manager
Morrisons
09.2018 - 06.2019
Nightshift Manager
Morrisons
11.2017 - 09.2018
Department Manager
Sainsburys
02.2007 - 11.2017
No Degree -
St Benedicts High School