IAN GIBBS
Summary
Senior real estate executive operating at Managing Director level, with accountability for multi-asset residential portfolios, enterprise P&L, capital deployment and long-term value creation across private, institutional and listed environments.
Proven record of delivering total return through income growth, NOI expansion and capital value enhancement, across BTR, PBSA, co-living, affordable housing and mixed-use estates. Brings deep experience in rental growth strategy, ERV appraisal, operational underwriting and cost discipline, aligning operating platforms to investment assumptions and long-term asset performance.
Recognised for building scalable, tech-enabled operating models that convert strategy into measurable financial outcomes - improving net effective rent, margin and capital value - while operating confidently at board, investor and regulatory level, nationally and globally across PE and VC, institutional and listed entities.
Overview
15
15
years of professional experience
Work History
Group Director of Commercial Operations
Elysian Residences / Audley Group / Mayfield Properties
11.2023 - Current
- Responsible for execution of new home, resale homes and off-plan sales and service charge income and delivery of the operation to homeowners across 25 operational and 11 development / pipeline sites. Combined GDV of £1.5bn
- Later living's largest portfolio operator of integrated retirement communities
Strategic Advisor - Growth Acceleration and Value Creation
Vinny Technology Ltd.
08.2025 - Current
- Growth advisor to the Founders, CEO, Investor Group and executive team on rapid scaling and product development of Vinny Proptech platform within multi asset-class real estate
- - Strategic input Product roadmap - ensuring alignment with institutional asset management and operating models
- - Guidance on market access and growth strategy - market penetration plan, product offer, pricing structure (ARR)
- AI Protech Platform
(INTERIM) COO - Platform build
Heim Global Investor
05.2025 - 11.2025
- UK BtR and SFH platform build mandate covering organisational design, systems architecture, underwriting / viability for 10k unit operating portfolio. 5.5k operational across Single Family Housing and design development and mobilisation of 5k BtR units
- - Operating platform build - Design, plan, execution of end-to-end operating platform
- - Systems architecture - Scope, design / process requirements and systems architecture programme
- - Underwriting - Appraised and developed asset / platform underwriting model to deliver required returns
- - Cashflow modelling - Modelled 5yr cashflow for BtR and SFH operating platform at OpCo / PropCo / LetCo level
- - Target market / pricing strategy - Positioned BtR platform within sector, using data and insights
- - Operational due diligence - Lead on operational DD for £1.2bn portfolio acquisition
- - Insourcing / integration - Designed, modelled commenced execution of insourcing model for vertical integration
- - Brand, marketing and digital strategy - Owned brand architecture, brand plans, acquisition approach and e-commerce
- - EVP and organisational design - Structured organisational resource effectively at asset / OpCo level to maximise NOI
- Specialist European investment manager in residential real estate
(INTERIM) Executive Director of Housing, Customer and Operations
Moat Homes
01.2025 - 03.2025
- Strategic responsibility for delivering high-quality housing, services and enhancing the end-to-end customer journey, ensure that customer voices are central to decision-making and service delivery, driving innovation, operational excellence, and regulatory compliance
- - Performance of 53,000 bed portfolio - Service offering, income and advice, void management, planned investment
- - Performance of Central Services - Contact centre, income team, delinquency, central operations, resolutions team
- - Property Services - Reactive repairs, planned improvements / PPM, capital investment oversight
- - Defining the Value Proposition - Product briefs and templates, crystallising the offer for internal / external customers
- - Customer Experience Strategy - Design and embedding a culture of accountability, improvement, and excellence
- - Customer-Centric Services - Data-led insights, ensuring accessibility, relevance, responsiveness to Moat's customers
- - Compliance - Regulatory standards, acting as the Executive lead for the Customer and Communities Committees
- - Stakeholder Management - Internal teams, external stakeholders, and the Board to deliver strategic outcomes
- - Continuous Improvement - Implementing service changes that are customer-focused and achieve clear value for money
- Housing Association owner and operator of 53,000+ homes across London, Essex, Kent and Sussex
COO and Global Head of Operations
Node Living
12.2022 - 12.2024
- Responsible for planning and execution of mobilisation and launch strategy of 8000 beds across Europe in 2024. Leading propco and majority of opco, HR, digital and IT, housing operations, H&S and allocations of homes
- - Strategy Development and Execution - Implemented global operating model, in/outsource for operating at scale of 50k+ beds
- - Income growth strategy - ERV model formulation and launch at 12% above UW launch pricing
- - Technology Architecture - Strategy, design and implementation for scale (PMS, ERP, Web) saving 40% OpEx cost
- - Product Development - Established providers for car-hire, mini-market, gym provision, (5%) under OpEx budget
- - Operating Framework - Playbook creation / implementation, H&S structure, policy / SOP formulation and execution
- - Value proposition strategy - Concept creation / implementation roadmap, execution - 5k waitlist enquires (2mnths)
- - Underwriting appraisal - Full OpEx model / appraisal for new acquisition + growth - delivering 28% Co-live GtN (incl utilities)
- - Target Operating Model - Creation, modelling, implementation for operational efficiency (GtN compression of 4% vs U/W)
- - Asset Mobilisation and Launch - Project ownership of simultaneous pre-lease and launch of 2000 beds (2 countries)
- - Marketing, Leasing, Revenue Management (NOI) - Value creation / value delivery strategy, opco / propco structure
- Co-living, BTR and Serviced Apartment asset management platform with pipeline of 8000+ units globally
COO / Executive Director of Neighbourhoods and Operations
Get Living Plc.
07.2019 - 10.2022
- Executive leadership of OpCo and PropCo. teams, and housing delivering income and capital return, through setting the platform vision and strategy and harnessing customer insight to develop an agile value proposition. 4500+ BTR and PBSA homes, and 1379 social rented homes
- Director of the Board
- Director representing Get Living Plc on all estate management, service charge and property maintenance and governance for 1379 homes, c£12m service charge budget
- East Village Management Limited
- Middlewood Locks Management Limited
- Elephant Central Management Limited
- - Strategic leadership - Executive / board leadership of operational platform; catalyst for cross-functional delivery
- - Cx Experience transformation - Strategic reset of customer journey - digital transformation and product development
- - Partnerships and alliances - Developed platform partnerships to drive value through choice, income, rental yield
- - Income maximisation - Delivered sustainable and optimised revenue model, through diversification of income strips
- - NOI conversion - Transformation of operational structure + processes, driving NOI (18% rental growth / (£1500) CPU
- - Capital value - Implemented rental premium and market share strategy, delivering £154m in capital value (2022)
- - Technology accelerators - Leveraged technology to optimise customer journey, efficiency and product innovations
- - Five-year business plan - Ownership, development and implementation of annual and 5yr business plans
- - Mobilisation - Lead the successful mobilisation and launch of 1,100 homes in 2021/2022
- Fully vertically integrated private rental sector (PRS) platform with forward pipeline of 10,500 homes and £2bn assets.
Central Operations (Projects)
David Lloyd Clubs
01.2015 - 10.2018
- Responsible for the development, launch, implementation and performance of simultaneous commercial concepts and strategic projects across 114 European club group, whilst running the London and Home Counties operation, delivering £35m EBITDA
- Largest private member health club operator in Europe with £500m revenue and 7000 employees.
Regional Operations Director
David Lloyd Clubs
08.2013 - 10.2018
- Turnaround brief of the performance of Area Management team and deliver customer experience, product quality and penetration, and commercial output of £100m t/o business unit, contributing £49m EBITDAR
- Largest private member health club operator in Europe with £500m revenue and 7000 employees.
Board Director (JV)
Pure Sports Medicine
10.2015 - 10.2018
- Sport and medicine specialists who diagnose, treat and manage injuries
National Operations Director - Facilities Management
Compass Group UK
04.2011 - 08.2013
- Sport, Leisure and Hospitality Facilities Management division of Compass UK, revenues of £300m, FTSE 100 listed.
Education
BSc. (Hons) - Production Management
Brunel
Diploma in Professional Development -
Brunel
Skills
- Executive leadership
- Data strategy and insights
- Growth strategy
- Product development
- Mergers, acquisition and integrations
- Value proposition alignment
- Business transformation
- Board engagement
- Investor engagement
- Regulator engagement
- Asset lifecycles
- Platform lifecycles
- Cross-cultural talent development
- Underwriting and appraisal
- Revenue strategy
- Yield strategy
- Operating platform design and build
- P&L management
- Income growth
- Capital return growth
- Accretive capital programmes
- Systems application for efficiency
- Governance risk and assurance
Personal Information
Title: Chief Operating Officer / Managing Director
Timeline
Strategic Advisor - Growth Acceleration and Value Creation
Vinny Technology Ltd.
08.2025 - Current
(INTERIM) COO - Platform build
Heim Global Investor
05.2025 - 11.2025
(INTERIM) Executive Director of Housing, Customer and Operations
Moat Homes
01.2025 - 03.2025
Group Director of Commercial Operations
Elysian Residences / Audley Group / Mayfield Properties
11.2023 - Current
COO and Global Head of Operations
Node Living
12.2022 - 12.2024
COO / Executive Director of Neighbourhoods and Operations
Get Living Plc.
07.2019 - 10.2022
Board Director (JV)
Pure Sports Medicine
10.2015 - 10.2018
Central Operations (Projects)
David Lloyd Clubs
01.2015 - 10.2018
Regional Operations Director
David Lloyd Clubs
08.2013 - 10.2018
National Operations Director - Facilities Management
Compass Group UK
04.2011 - 08.2013
BSc. (Hons) - Production Management
Brunel
Diploma in Professional Development -
Brunel