Ian Fanning
Dublin
Summary
Target oriented with six years of full sales cycle experience. A confident and diligent individual who strives to consistently overachieve at every opportunity. A strong communicator and active listener, who values relationship building with both clients and colleagues alike. Embraces a growth mindset, easily adaptable towards road blocks and welcomes regular feedback. Accustomed to a high pressure environment, meeting deadlines and going above and beyond to deliver on results.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Account Executive
Salesforce
Dublin
03.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Demonstrated services and product value and features to potential clients.
- Pursued new leads each month to reach targeted quota.
- Collaborated with team to develop marketing strategies.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Informed clients regarding updates and renewals to avoid delays and penalties.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
Senior Account Executive
Indeed
Dublin
11.2019 - 02.2022
- Designed sales strategies to exceed target quotas.
- Established cordial relationships with internal and external contacts to boost rapport.
- Communicated with clients to gauge satisfaction of services and meet needs.
- Resolved issues and complaints and escalated major concerns to management.
- Practiced cold calls strategy to gain leads and reach out to prospects.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Determined strategic direction of organisation based on industry knowledge and market research.
Account Strategist
Indeed
Dublin
11.2018 - 11.2019
- Owned and maintained complex labour plans and recruitment plans to meet organisational standards.
- Demonstrated strong working knowledge of multiple planning systems by staying up-to-date on new technologies.
- Managed and coordinated processes by setting accurate timetables and critical performance metrics and providing guidance.
- Mapped out new solutions to problem areas to fit within clients' vision.
- Developed and maintained relationships with operational management teams at operations sites across UK networks.
- Managed operational capacity and resource deployment to achieve business requirements and sales targets.
Account Manager SMB
Facebook (Hays Recruitment)
Dublin
08.2017 - 09.2018
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
- Investigated low-performing accounts and adapted strategy to support sales and retention.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Produced management team reports on account health and target delivery.
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Retained existing customer accounts through consistent engagement and sales data analysis.
- Upsold and cross-sold complementary products to help boost revenue.
- Proposed new solutions to meet changing customer needs and objectives to offer added value.
- Trained team of 10 to exceed targets and effectively retain accounts.
- Evaluated and negotiated commercial contracts with existing customers to achieve high renewal rate.
- Engaged customers in regular communications by acting as assigned point of contact.
Education
Diploma of Higher Education - Business & Management
Technology University Dublin
Dublin 09.2013 - 05.2015
Bachelor of Science - Business & Management
Technology University Dublin
Dublin 09.2015 - 05.2017
Skills
- Key Skills
- Lead generation
- Strategic selling
- Account oversight
- Account servicing
- Product and service expertise
- Relationship management
- Sales leadership
- Contract negotiation
- New business opportunities
- Sales quota achievement
- Customer presentations
- Forecast preparation
- Marketing strategy implementation
- Territory management
Timeline
Account Executive
Salesforce
03.2022 - Current
Senior Account Executive
Indeed
11.2019 - 02.2022
Account Strategist
Indeed
11.2018 - 11.2019
Account Manager SMB
Facebook (Hays Recruitment)
08.2017 - 09.2018
Bachelor of Science - Business & Management
Technology University Dublin
09.2015 - 05.2017
Diploma of Higher Education - Business & Management
Technology University Dublin
09.2013 - 05.2015
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