Ian Edwards
Worcester Park,Surrey
Summary
Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency. Pragmatic leader eager to contribute to organisational growth and development. Applies knowledge of industry best practices and business needs to devise innovative solutions. Active listener with commitment to driving corporate success. Astute business leader versed in building high-performing teams. Offers empowering leadership style and commitment to client satisfaction. Persuasive communicator with high-level negotiation skills. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
Work history
Consultant
Total Managed Document Solutions
Kettering, Nottinghamshire
2020.10 - Current
- Helped organisations improve customer satisfaction and achieve measurable results.
- Documented workflow charts, records and job descriptions to guide overall organisational improvements.
- Highlighted undetected organisational needs to improve business performance.
- Communicated with staff at all organisational levels to assess current systems.
- Unified efforts from multiple departments towards business developments.
Owner
No-Brainer Containers
Glenrothes, Fife
2018.02 - Current
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Promoted company products and services on social media to increase brand awareness.
- Created and led successful business culture focused on performance.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
Sales Manager
Annodata
Reading, Berkshire
2006.01 - 2020.09
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Identified and qualified new sales prospects to continually meet targets.
- Achieved exceptional client satisfaction feedback and ratings.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
Call centre agent
Fidelity Investments
Kingswood, Surrey
2001.09 - 2005.12
- Handled customer queries focused on first-call resolution.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Built positive customer rapport through friendly, professional communication.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
Education
Bachelor of Science - Ocean Science
University of Plymouth
Plymouth 1998.09 - 2001.05
A-Levels - Biology, Geography & Sports Science
Guildford College of Further and Higher Education
Guildford 1996.09 - 1998.06
GCSEs - Biology, Chemistry, Physics, Maths, English Language, English Literature, Sports Science, Design
Glyn School
Epsom 1991.09 - 1995.06
Skills
- Organisation
- Organizational development
- File and records management
- Contract negotiation
- Training development
- Resource planning
- Policies
- Conflict Resolution
- Team player
Affiliations
- Travel
- Sport
- Urban Gardening
Timeline
Consultant
Total Managed Document Solutions
2020.10 - Current
Owner
No-Brainer Containers
2018.02 - Current
Sales Manager
Annodata
2006.01 - 2020.09
Call centre agent
Fidelity Investments
2001.09 - 2005.12
Bachelor of Science - Ocean Science
University of Plymouth
1998.09 - 2001.05
A-Levels - Biology, Geography & Sports Science
Guildford College of Further and Higher Education
1996.09 - 1998.06
GCSEs - Biology, Chemistry, Physics, Maths, English Language, English Literature, Sports Science, Design
Glyn School
1991.09 - 1995.06