Ian Dickson

As part of an IT Support Department for Blackpool Fylde and Wyre Hospital Trust. Undertaking both hardware and software departmental needs. Including initial installation of pc desktops, laptops/docks, printers, ip phones, mobile devices. With all necessary software associated, and networking requirements, including patching of ethernet. Thereafter subsequent ongoing support of said devices for its users. Again for both hardware and software requirements. Both via 3rd line support attendance to multiple trust sites across Lancashire, and via 2nd line support by softphone and remote connection software, ie VNC, TeamViewer and SCCM Remote Access.

Working within the support team and per your own time management needs to meet important clinical and non clinical incident Service Level Requirements for multiple users.

Hardware used largely supplied by Dell. With Windows Operating Systems, latest running on Windows 11 with MS365 Package, including Outlook, Edge and OneDrive. Much 2nd line support involved assisting with these applications.

Some work also undertaken with Apple iPhones and iPads.

Much 3rd line support involved diagnosing and resolution of laptop devices. Which included reimaging of devices and booking to Dell Support where necessary.

• Fishing
• Golf
• Snooker
• Football (watching!)
• Movies
• Reading.
• Gym, 3 times a week.

Hi there

My name is Ian. 57 years of age, but very much young at heart! Well I would like to think so anyway! Most would say I look way younger than I am! I do like to keep myself fit and active. I attend a local gym at least 3 times a week. Good for the mind as well as the body.

Interests of very much of a sporting nature. During summer months, I like to go fishing, weather permitted of course. To some local waters. Do try play golf here and there also. During non summer, its time to pick up my snooker cue. Which as been a passion of mine since much younger years. Do play in a local snooker league also. Football is another interest, though I do not play, very much a Liverpool FC supporter. Sometimes too much! Can affect my mood far too much if they lose! Thankfully they have been doing rather well of late :)

Like to also watch movies, and try to go to cinema when can. Though staying at home with Netflix is often more tempting!

Live in Fleetwood, with my fiance Samantha. We have been together near 15 years and in the house around 5.