Ian Coulton
Coventry
Summary
Highly adaptable and detail-oriented professional with a strong background in risk management and regulatory compliance. Demonstrates excellent communication skills, critical thinking, and a keen ability to recognise customer needs. Proven leadership in coaching, team building, and conflict resolution, with a focus on safety understanding and assessing compliance vulnerabilities. Committed to fostering team spirit and handling complaints effectively while maintaining high standards of regulatory awareness.
Overview
9
9
years of professional experience
Work History
Smart meter installer
Providor
Coventry, West Midlands
01.2023 - Current
- Demonstrated use and benefits of smart meters to customers, promoting energy efficiency.
- Installed smart meters in residential homes, ensuring accuracy of readings.
- Installed smart meters in timely manner, meeting company targets consistently without compromising on quality standards.
- Carried out reactive maintenance and repairs in time-critical environments.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Adhered to health and safety in line with company policy
Auditor
Momentum Utility Services
01.2021 - Current
- Auditing 50+ engineers across 5 sub-contractors.
- Coordinate and oversee various types audits ensuring accurate and timely completion.
- Completing targets by liaising with engineers and customer for their availability.
- Ensure health and safety is adhered to at all times and compliance is upheld.
- Completing investigations and remedial works where required.
- Compiling reports accurately reporting all findings with evidence
- Being non biased when undertaking audits
- Minimised risk by maintaining up to date knowledge on industry and regulatory changes impacting the business.
- Providing professional and excellent customer service with appropriate and adaptable tone of voice across all communications,
- Cultivated positive and productive relationships with engineers
- Created spreadsheets for trend analysis to identify not only non conformities but also positives when feeding back to management or coaching engineers.
Dual Fuel Engineer
Utility Warehouse Home Services
11.2019 - 01.2021
- Role is identical to Ovo and Lowri Beck
- Proudly supported the business and club members through out Covid19 lockdown by attending club members properties who were off supply and in need.
- Worked with health and safety committee during Covid19 , giving valuable insight of when attending properties and what could be done to ensure safety and minimise risk to not only to engineers but also the club members.
Dual Fuel Engineer
OVO Energy
06.2019 - 11.2019
- My roles were identical to Lowri Beck.
Dual Fuel Engineer
Lowri Beck Services
04.2016 - 06.2019
- Carried out effective and efficient installation of Smart Meters in line with industry requirements.
- Thoroughly checked completed work for safety to maintain satisfied customer base
- Reacted to emergency issues, analysing fault and providing timely fix for minimal disturbance for the customer.
- As the face of business provide excellent customer service by being patience, tentative, ensuring customer felt at ease by using open body language and clear communication
- Constant risk assessing due to ever changing nature of installation's
- A voted Rep on the employee forum where I would bridge a gap between engineers and management by not only feeding back engineers raised concerns but also working with the business to find solutions where possible.
- Trialling new equipment/workwear assessing its suitability for its purpose.
Education
FA Level 1 Coaching Award -
Henley College
Henley College
GCSE -
Sidney Stringer CTC
Diploma of Higher Education -
Various
Skills
- Adaptability
- Attention to detail
- Excellent communication skills
- Risk Management
- Leadership
- Keen problem solver
- Customer needs recognition
- Complaint handling
- Team player
- Coaching leadership
- Building team spirit
- Conflict resolution
- Critical thinking
- Regulatory awareness and compliance
- Ability to assess compliance vulnerabilities and risk
- Safety understanding
References
References available upon request.
Timeline
Smart meter installer
Providor
01.2023 - Current
Auditor
Momentum Utility Services
01.2021 - Current
Dual Fuel Engineer
Utility Warehouse Home Services
11.2019 - 01.2021
Dual Fuel Engineer
OVO Energy
06.2019 - 11.2019
Dual Fuel Engineer
Lowri Beck Services
04.2016 - 06.2019
FA Level 1 Coaching Award -
Henley College
Henley College
GCSE -
Sidney Stringer CTC
Diploma of Higher Education -
Various
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