Ian Chew
Chorley,Lancashire
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company success.
Excellent project management skills with the ability to plan and coordinate large programs of work, mitigating risk and delivering to tight deadlines.
Confident dealing with vendors, technical teams, and stakeholders. A clear thinker, even under pressure, with the ability to come up with ideas and solutions relevant to business needs. A good collaborator who has worked in many demanding environments.
Experience in recruiting, managing and promoting professional development of staff located all around the globe.
Overview
26
26
years of professional experience
Work history
IT Operations Manager
EDF Energy
Chorley, Lancashire
12.2024 - Current
- Managing an Operational Team, a Pre-Installation Team and a Service Desk
- Leading organisational change and recruitment as the business is expanding rapidly. Implemented mass process change to simplify the business and drive efficiency to meet installation targets
- Leading several major IT transformation and integration projects. These systems include a new CRM, service desk platforms and warehousing systems. Responsibilities include technical design, business analysis, security, project management and implementation and migration. Strong focus on the customer experience and training and education for our own internal staff.
- Deployed cutting-edge technologies for enhanced business productivity. Scanning technology with inbuilt AI
- On-boarded and manage numerous national subcontractor teams. Agreeing rates, responsibilities and contractor agreements
- Develop and maintain health and safety procedures with EDF, performing audits and reporting and compliance
Global IT Service Manager
Bank of New York Mellon
Manchester, Greater Manchester
10.2021 - 08.2024
- Managed a global IT team for a large financial organisation.
- Responsible for the infrastructure product life cycle management of numerous data centres located across US\EMEA and APAC.
- Completed numerous global DC, tech refresh and data migration projects
- Completed full product life cycle from RFP, POC, product selection, multi environment testing, data migration cut-over planning and implementation for hundreds of mission critical applications.
- Managed the vendor management relationships, selection, operational partnership and TPG.
- Led negotiations with vendors and suppliers, securing favourable terms.
- Evaluated market trends and competitor activities, informing strategic decision-making.
- Partnered with management team to optimise operations and reduce costs.
- Directed cross-functional teams, fostering collaboration and achieving project milestones.
- Navigated regulatory landscapes, maintaining legal compliance and risk mitigation in a highly regulated environment.
Integration Manager
Bank of New York Mellon
Manchester
06.2019 - 09.2021
- Managed a team that assisted the numerous lines of business within the bank to prepare for an application and infrastructure transformation.
- The role involved driving a consistent strategy across the company, with standard off the shelf applications and platforms. This reduced licence costs and made the operating model simpler for the operations teams.
- We had major successes standardising products & processes which massively improved delivery lead times and led to a much improved customer experience.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Prepared training materials and supplemental aids to support employee comprehension.
Infrastructure Architect
Bank of New York Mellon
Manchester
10.2017 - 05.2019
- Worked in a Global Storage Architecture, Engineering & Implementation Team based in Asia, Europe, and the US
- The role involved close collaboration with support teams, vendors, enterprise architecture and other infrastructure architecture teams within the bank.
- Communicated with clients to discuss project requirements and evolving needs.
- Raised customer satisfaction by reworking and modifying designs according to client feedback.
- The team produced architectural principles, roadmaps, reference architecture and service catalogues. With supporting commercial models for each offering.
Operations Team
Bank of New York Mellon
Manchester
10.2014 - 09.2017
- Worked in an EMEA operations team that managed the data and storage for a large investment bank.
- Worked on a project to globalise the service and create a follow the sun operational model. I was responsible for standards, documentation and creating a global security model for the infrastructure and support personnel.
- Designed and implemented training to further develop staff based on business goals.
- Streamlined processes to improve and optimise office operations.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Drafted procedural statements and guidelines for company-wide use.
Infrastructure Consultant
Department For Work & Pensions\HP
Lytham St Annes, Lancashire
10.2002 - 06.2014
- Worked in a team that managed the infrastructure and data for a large government agency. This was a diverse role that covered aspects of design, implementation and ongoing maintenance of the OS, messaging, and storage infrastructure. This was a large environment with 160,000 users. We successfully completed numerous tech refreshes and data centre migrations.
IT Helpdesk Manager
Numerous - Retail and Gambling Industry
Horwich, Bolton
01.2000 - 09.2002
Education
Bachelor of Business Administration - Business Studies
University of Bolton
BoltonSkills
- Line management experience including reviews, recruitment and personal development
- IT strategy development and roadmaps
- Infrastructure and data migration experience (20 Years)
- Transformation planning and execution
- Project management
- Change and risk management
- Financial risk management
- Financial reporting and analysis
- Expense management
- Contract management
- Stakeholder & vendor management
- Compliance and audit experience
- Jira and Confluence skills to manage workflow and reporting
Timeline
IT Operations Manager
EDF Energy
12.2024 - Current
Global IT Service Manager
Bank of New York Mellon
10.2021 - 08.2024
Integration Manager
Bank of New York Mellon
06.2019 - 09.2021
Infrastructure Architect
Bank of New York Mellon
10.2017 - 05.2019
Operations Team
Bank of New York Mellon
10.2014 - 09.2017
Infrastructure Consultant
Department For Work & Pensions\HP
10.2002 - 06.2014
IT Helpdesk Manager
Numerous - Retail and Gambling Industry
01.2000 - 09.2002
Bachelor of Business Administration - Business Studies
University of Bolton