Ian Campbell
Brackley,Northamptonshire
Summary
Results-driven Operations Manager with extensive experience in depot operations and performance management. Led teams to enhance operational efficiency and service reliability while ensuring compliance standards. Expertise in logistics, fleet management, budget control, health and safety, and stakeholder relations, grounded in disciplined service with the Royal Air Force Police. Focused on driving strategic growth within the transportation sector.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Operations Manager
Stagecoach Bus
Royal Leamington Spa, Warwickshire
11.2024 - Current
- Led operational delivery of major depot serving local communities across Warwickshire, ensuring service reliability and effectiveness.
- Managed performance, safety, compliance, and customer service standards to enhance overall operational quality.
- Drive continuous improvement initiatives to improve service reliability and operational efficiency.
- Improved operational performance against key KPIs within the first year of appointment.
- Lead and coach management teams to deliver operational objectives.
- Strengthened depot leadership capability through enhanced coaching and performance management.
- Engaged employees through strategic recruitment, retention, and succession planning initiatives, fostering a motivated workforce.
- Delivered improved employee engagement through increased communication and visibility.
Operations Manager
Stagecoach Bus
Kettering
08.2018 - 11.2024
- Held overall responsibility for depot operations, people management, and service performance.
- Successfully managed depot operations through industry-wide driver shortages and operational challenges.
- Managed large teams and operational resources, enhancing service delivery efficiency.
- Delivered sustained improvements in punctuality and reliability performance.
- Reduced accident and incident rates through safety-focused leadership.
- Maintained compliance with DVSA, Traffic Commissioner, and Stagecoach standards.
- Monitored staff performance and developed improvement plans.
- Enhanced staff retention through targeted engagement and development programmes.
- Contributed to the development of future managers through mentoring and leadership coaching.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Investigated operational issues, identifying root causes, preparing detailed reports, and recommending corrective actions.
Operations Manager
Stagecoach Bus
Rugby
02.2017 - 08.2018
- Implemented KPI-focused performance reviews to increase management accountability and drive results.
- Led depot operational performance improvements through strategic leadership and workforce planning.
- Fostered employee engagement and improved communication across operational teams to enhance collaboration.
Operations Manager
Stagecoach Bus
Nuneaton
01.2014 - 02.2017
- Executed operational change initiatives, ensuring seamless integration and alignment with organisational goals.
- Cultivated leadership capabilities within supervisory teams, fostering a more empowered and effective workforce.
- Enhanced service reliability and boosted customer satisfaction through targeted initiatives.
- Maintained excellent compliance standards during periods of organisational change.
Assistant Operations Manager
Stagecoach Bus
07.2003 - 09.2014
- Improved attendance management and staff performance through targeted initiatives.
- Supported operational targets delivery for large workforce, contributing to team alignment.
- Developed service recovery processes that enhanced customer experience and satisfaction.
- Successfully completed leadership development programmes leading to promotion.
RAF Police
Royal Air Force Police (RAF)
05.1998 - 05.2003
- Delivered security and policing functions in a disciplined, highly regulated environment, ensuring compliance and safety.
- Made critical decisions swiftly in high-pressure situations to ensure effective outcomes.
- Cultivated leadership, investigative, risk assessment, and incident management skills to enhance operational effectiveness.
- Established professionalism, accountability, and operational discipline, contributing to a successful management career.
Education
Transport Managers CPC
CILT
01-2014
GCSEs -
Heart of England
Balsall Common01-1996
Skills
- Operations Management
- Logistics Operations
- Fleet Management
- Compliance
- Health & Safety
- Budget Control
- Continuous Improvement
- Workforce Planning
- Change Management
- Stakeholder Management
- Performance Management
- Employee Relations
Accomplishments
- Progressed from Bus Driver to Operations Manager through multiple promotions within Stagecoach.
- Led operational teams of up to 200+ employees across multiple depot locations.
- Managed fleet operations involving 100+ vehicles in time-critical environments.
- Accountable for operational budgets exceeding £10 million annually.
Certification
- CLIT - Transport Managers CPC
Timeline
Operations Manager
Stagecoach Bus
11.2024 - Current
Operations Manager
Stagecoach Bus
08.2018 - 11.2024
Operations Manager
Stagecoach Bus
02.2017 - 08.2018
Operations Manager
Stagecoach Bus
01.2014 - 02.2017
Assistant Operations Manager
Stagecoach Bus
07.2003 - 09.2014
RAF Police
Royal Air Force Police (RAF)
05.1998 - 05.2003
Transport Managers CPC
CILT
GCSEs -
Heart of England