Ian Best

• Delivering a high-quality experience for Lord Margadale, his family and guests.
• Ensuring the smooth running of the household including dinner parties and events.
• Managing the hospitality side of the driven bird and simulated shoot days.
• Involvement in the three wedding venues within the estate.
• Anticipate needs, consistently forward thinking to best solve any problems before the arise.
• Administrative duties & keeping records updated and readily available. Keeping SoP's clear and up to date.
• Care of silver & glassware.
• Driving Lord Margadale and his family whenever needed.
• Liaising with suppliers, tradesman and contractors to make sure work is carried out in a professional and timely manner.
• Security of the property.
• Wine cellar management.
• Procurement of supplies and materials for the house and family.
• Car care.
• Care of gun room, guns and fishing equipment.
• Loading for Lord Margadale when required.
• General maintenance of the house and grounds.

• Delivering a high quality experience for Mr Muir, his family and guests.
• Ensuring the smooth running of the household including dinner parties and events.
• Anticipate needs, consistently forward thinking to best solve any problems before the arise.
• Administrative duties & keeping inventories updated.
• Care of silver & glassware.
• Driving Mr Muir and his family when needed.
• Liaising with suppliers, tradesman and contractors to make sure work is carried out in a professional and timely manner.
• Security of the property.
• Wine cellar management
• Procurement of supplies and materials for the house and family.
• Car care.
• Taking care of the family dogs.
• Loading for Mr Muir when he is shooting.
• General maintenance of the property and grounds.

This was a full time position until 2017. I then went to working 3 days a week to enable me to take the Part Time position with Mr Muir.

• Produced detailed sales reports, outlining key metrics to enhance strategic business decision-making.
• Drove business growth within specified sales territories through strategic and tactical solution implementation.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
• Developed and sustained critical partnerships with clients, continuously demonstrating value to ensure high rates of satisfaction.

• Reviewed and planned restaurant staffing levels based on evolving service demands.
• Analysed operations to improve restaurant efficiency and service levels.
• Purchased required restaurant items, including food, beverages, equipment and supplies.
• Ensured Customer service and satisfaction at all time.
  

• Driving Mr Scheckter and his family whenever needed.
• Supervised and trained customer service team members to provide exceptional client care and account management.
• Analysed data and identified opportunities to minimise operating costs.