IAN ANDREW UPTON
London,UK
Summary
I have experience working in both the retail and media industries, where I developed strong communication and interpersonal skills. Over time, I discovered that I am at my best when supporting and helping others. This has led me to pursue opportunities in teaching and mentoring, where I can make a positive impact and share knowledge in a meaningful wa
Overview
13
13
years of professional experience
11
11
years of post-secondary education
Work history
Customer Assistant/Duty Manager
Iceland Supermarket
01.2013 - 01.2015
- Maintaining knowledge of store policies in regard to payments, returns and exchanges, prevented store losses using attention to detail and integrity.
- Replenishing the stock.
- Cashing up and closing the store at the end of my shift, making sure all tills are floated and all the money is accounted for.
- Stocking of frozen and long life foods.
Customer/Sales Assistant
Sainsbury's Supermarket
01.2016 - 01.2018
- Gained knowledge in how fresh produce is handled and correctly displayed within a store, working closely on managing the rotation & reductions of the stock while keeping a record on a spreadsheet.
- Providing additional support within the store filling in for sections that were needed, tills, cafe, shop floor, and night shifts.
Play-scheme Worker
Hounslow Council
08.2016 - 09.2016
- Creating a safe environment for Disabled and ASL children from the ages of 10-16 during their summer holidays, planning day events and providing support to the other workers in my team.
- Undergone First Aid training & Child safeguarding course.
- Basic office duties (copying, printing, scanning and answering phones and emails).
Customer Assistant/Server
Gala (Buzz) Bingo
01.2018 - 01.2019
- Working both the floor and main hall while assisting customers with food or drink orders, managing both the cleaning and restocking.
- Working closely with a wide range of people while keeping to strict customer service.
- Maintaining a high standard of customer service, demonstrated through regular customer satisfaction surveys.
Videographer
STRAIGHTJACKIT ENT
London
09.2021 - 10.2022
- Developed engaging video content for various projects by collaborating closely with clients to understand their vision.
- Oversaw entire production process from pre-production planning to final editing, ensuring timelines and quality standards were met.
- Utilised advanced camera equipment and editing software to create high-quality visual narratives that effectively communicated intended messages.
Butcher
Costco Wholesale
Sunbury
01.2023 - 07.2025
- Prepared high-quality meat cuts following strict health and safety regulations.
- Maintained cleanliness and organisation of workstations to ensure efficient operations.
- Assisted in training new staff members in proper butchering techniques and safety practices.
- Collaborated with suppliers to source fresh, high-quality products for customer satisfaction.
Education
GCSES - Maths, English, Science, IT
Rivers Academy Secondary
01.2009 - 01.2014
Level 3 Diploma - Photography
Kingston College
01.2015 - 01.2017
BA Hons - Photography
University of Westminster
01.2017 - 01.2021
Skills
- Adobe creative suite (Photoshop, Illustrator, Premier Pro, After Effects, Bridge, Lightroom)
- Office 365 (Word, Excel, Outlook)
- Customer service
- Outstanding Communication
- Problem Solving
- Online social media management
- Analytical Skills
- Team Player
- Interpersonal Skills
- High level of Confidentiality
- Adaptive worker
Timeline
Butcher
Costco Wholesale
01.2023 - 07.2025
Videographer
STRAIGHTJACKIT ENT
09.2021 - 10.2022
Customer Assistant/Server
Gala (Buzz) Bingo
01.2018 - 01.2019
BA Hons - Photography
University of Westminster
01.2017 - 01.2021
Play-scheme Worker
Hounslow Council
08.2016 - 09.2016
Customer/Sales Assistant
Sainsbury's Supermarket
01.2016 - 01.2018
Level 3 Diploma - Photography
Kingston College
01.2015 - 01.2017
Customer Assistant/Duty Manager
Iceland Supermarket
01.2013 - 01.2015
GCSES - Maths, English, Science, IT
Rivers Academy Secondary
01.2009 - 01.2014