Hi, I’m
Saikat Mitra
Front Office Manager
York
Summary
Dynamic hospitality professional with 9 years of international experience driving exceptional guest experiences and operational excellence across luxury and business hotels. Proven leader skilled in front office management, team development, and strategic process improvements. Adept at leveraging technology and guest feedback to boost satisfaction and loyalty. Passionate about delivering “True Hospitality” and creating memorable stays.
Overview
11
years of professional experience
9
years of post-secondary education
8
Certifications
4
Languages
Work History
IHG Hotels & Resorts
Front Office Manager
2024.11 - Current (1 education.year_Label & 10 education.months_Label)
Job overview
- Led the successful PMS transition from Amadeus to Opera Cloud (v5.6.16)
- Managed front office operations and staff adherence to brand standards
- Enhanced OSAT scores by 8.5% through guest review monitoring and loyalty strategy
- Exceeded loyalty enrolment targets by 17%
- Conducted staff training and team meetings to boost performance
- Ensured Riskproof compliance and optimized departmental revenue and expenses
IHG Hotels & Resorts
Guest Service Manager
2022.12 - 2024.11 (1 education.year_Label & 11 education.months_Label)
Job overview
- Adapted quickly to UK hospitality practices and compliance requirements (GDPR, licensing)
- Supported front office operations and team coordination
- Implemented guest journey enhancements based on feedback
- Trained with senior leaders to deliver on IHG’s 'True Hospitality' vision
Marriott International
Complex Assistant Front Desk Manager
2021.10 - 2022.11 (1 education.year_Label & 1 education.month_Label)
Job overview
- Oversaw front desk operations and team performance
- Elevated guest satisfaction scores by 12%
- Ensured compliance with Marriott standards and effective system use
The Leela Palaces, Hotels and Resorts
Front Office Executive
2018.04 - 2021.04 (3 education.years_Label)
Job overview
- Managed hotel duty responsibilities and luxury guest experience
- Achieved audit score of 96% through rigorous operational standards
The Oberoi Hotels & Resorts
Front Office Assistant
2017.03 - 2018.03 (1 education.year_Label)
Job overview
- Managed night audit and maintained financial accuracy
- Delivered high-quality guest service in line with The Oberoi brand
Marriott International
Front Desk Associate
2016.06 - 2017.02 (8 education.months_Label)
Job overview
- Contributed to 14% AYS score improvement
- Delivered exceptional check-in and guest interaction services
Vail Resorts
Hospitality Intern
2014.11 - 2015.04 (5 education.months_Label)
Job overview
- Successfully completed internship across multiple hotel departments
Education
Bharathiar University
BSc from Catering Science & Hotel Management
2014.01 - 2017.01 (3 education.years_Label)
Edinburgh Napier University
BA from Hospitality Management
2013.01 - 2016.01 (3 education.years_Label)
IIHM
Advanced Diploma from International Hospitality Administration
2013.01 - 2016.01 (3 education.years_Label)
Skills
Hospitality Management
Customer Service
Leadership
Team Collaboration
Technology Proficiency
Room Sales
Problem Solving
Communication
Organizational Skills
Trend Analysis
People Management
Adaptability
Certification
Fire Marshal Course
Accomplishments
- LQA Score: 96%
- Brand Standard Audit: 94%
- Recognized as Hospitality Champion – International Hospitality Council London (2020)
Right To Work
Full UK working rights (Skilled Worker Visa)
Timeline
Front Office Manager
IHG Hotels & Resorts
2024.11 - Current (1 education.year_Label & 10 education.months_Label)
Guest Service Manager
IHG Hotels & Resorts
2022.12 - 2024.11 (1 education.year_Label & 11 education.months_Label)
Complex Assistant Front Desk Manager
Marriott International
2021.10 - 2022.11 (1 education.year_Label & 1 education.month_Label)
Front Office Executive
The Leela Palaces, Hotels and Resorts
2018.04 - 2021.04 (3 education.years_Label)
Front Office Assistant
The Oberoi Hotels & Resorts
2017.03 - 2018.03 (1 education.year_Label)
Front Desk Associate
Marriott International
2016.06 - 2017.02 (8 education.months_Label)
Hospitality Intern
Vail Resorts
2014.11 - 2015.04 (5 education.months_Label)
Bharathiar University
BSc from Catering Science & Hotel Management
2014.01 - 2017.01 (3 education.years_Label)
Edinburgh Napier University
BA from Hospitality Management
2013.01 - 2016.01 (3 education.years_Label)
IIHM
Advanced Diploma from International Hospitality Administration
2013.01 - 2016.01 (3 education.years_Label)