Iain Young

• Managed daily operations to ensure efficient store performance and customer satisfaction.
• Oversaw staff training and development programmes to enhance team skills and service quality.
• Implemented merchandising strategies to optimise product placement and maximise sales potential.
• Coordinated inventory management processes to maintain stock levels and minimise waste.
• Monitored financial performance and identified areas for cost reduction and revenue enhancement.
• Led health and safety compliance efforts to ensure a secure shopping environment for customers and staff.
• Upheld health and safety regulations within the premises to ensure a safe shopping environment.
• Implemented promotional displays to increase product visibility and sales.
• Resolved customer complaints effectively, protecting the store's image and consumer relationships.
• Streamlined operations to maximise efficiency and minimise waste.
• Managed staff rosters, ensuring adequate coverage during peak times.
• Handled cash transactions accurately, minimising financial discrepancies at the till.
• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
• Maintained an organised stock room for easy accessibility of goods.
• Monitored inventory levels consistently to avoid stock shortages or overages.

Dealt with deliveries of all types.Chilled,ambient and frozen.Checking not only the accuracy of the delivery itself especially high value BWS and tobacco but also making sure temperatures of refrigerated products were within allowed parameters.

If there were any discrepancies,then these would be fed back,claims put in for any shortages and dealing rejected deliveries due to incorrect temperatures.

• Assisted customers in resolving inquiries and complaints through effective communication and problem-solving techniques.
• Managed high volume of inbound calls for quick resolution of customer issues.
• Streamlined processes through efficient record keeping.
• Collaborated with sales team to maximise product visibility and sales.
• Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.

After being promoted I supported various managers and teams in different store in different parts of Edinburgh.

• Led teams in implementing operational strategies that enhanced overall efficiency.
• Oversaw daily operations ensuring compliance with company policies and procedures.
• Managed inventory levels and ensured timely procurement of necessary resources.
• Supervised team members for optimal task completion.
• Enforced company policies for a safe and productive work environment.
• Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
• Collaborated with the manager to achieve organisational goals.
• Addressed customer complaints promptly, improving customer satisfaction levels.