Iain Wade
Talke Pits,Stoke-on-Trent
Summary
I am a dependable team worker with strong customer service skills and a passion for driving. I perform tasks with particular attention to detail and have excellent time management and problem-solving skills. I am hard working and enjoy a challenge.
Overview
24
24
years of professional experience
Work history
Vehicle Manager/Cover Manager
Royal Mail Group
Newbury, Berkshire
2021.12 - Current
- Cover office managers on their days off and holiday days.
- Manage staff and vehicles to maintain smooth daily operations.
- Address customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Ensure vehicles have a valid MOT certificate and are serviced regularly.
- Ensure daily tasks are completed and assign jobs based on staff abilities.
- Monitor staff to ensure van checks are completed to comply with Royal Mail standards of health and safety.
- Communicate with the main Royal Mail workshop to prioritize urgent vehicle repairs.
Postman
Royal Mail Group
Newbury, West Berkshire
2020.10 - 2021.12
- Maintained service user privacy by enforcing and complying with data protection laws.
- Provided faultless levels of customer service, building trusted relations for optimised brand reputation.
- Sorted mail between routes to maximise efficiency.
- Drove various size delivery vehicles safely and responsibly, via multiple delivery routes, representing Royal Mail with continued professionalism.
- Collected mail from post boxes, post offices and businesses.
- Secured customer signatures to ensure correct work protocol is followed.
- Sorted mail items by hand for delivery to local customers or transport to other offices.
- Dispatched mail to businesses and homes within area covered by mail office.
Vehicle Technician
Piper Autos ltd
2017.04 - 2020.09
- Key holder
- Opening and closing of business
- Safety checking vehicle
- Carrying out vehicle diagnostic
- Repairing all varieties of vehicles
- Collecting and delivering customers cars and van's
- Recovering broken down vehicles
Workshop Manager
Kalehurst
Hermitage
2013.10 - 2017.04
- Advanced 2 stroke course
- Advanced service technician
- Viking Rider service course
- Husqvarna automower service and repair course
- Electrical flash testing course
- Repairing all Horticultural and garden machinery both onsite and attending customer properties
- Installing automowers
- PDI new machines
- Opening and closing store
- Managing work shop staff
- Investigations and disciplinaries
- Emergency call out manager
- Recovering machinery from customers houses.
Duty Manager
Halfords
Farnborough
2005.11 - 2013.01
- Set and review daily/weekly targets for each floor with specific focus on key departments
- Take daily action to ensure all store KPI's are met to company targets set
- Support with managing a 5 million pound turn over store
- Ensure health and safety, maintenance and cleaning standards are consistently maintained
- Minimise stock loss.
- Manage the process for customer orders within the store
- Maximise sales by driving sales and service.
- Ensure the retail standards are maintained throughout the store
- Support store refits across the country
- Recruit high calibre staff in line with company recruitment process using one to one interviews
- Coach and develop the team and set clear objectives to maximise the potential of individuals.
Salesman
Self Employed
Slough
2001.09 - 2005.10
- Fostered positive relationships with customers, enhancing loyalty and retention.
- Applied various sales techniques to steadily expand customer bases.
- Managed customer product and service queries, resolving effectively and efficiently.
Education
GCSEs -
Kennet School
Thatcham, West BerkshireSkills
- Health and safety awareness
- Team player
- Customer rapport building
- Quick learner
- Time keeping
- Efficient under pressure
Timeline
Vehicle Manager/Cover Manager
Royal Mail Group
2021.12 - Current
Postman
Royal Mail Group
2020.10 - 2021.12
Vehicle Technician
Piper Autos ltd
2017.04 - 2020.09
Workshop Manager
Kalehurst
2013.10 - 2017.04
Duty Manager
Halfords
2005.11 - 2013.01
Salesman
Self Employed
2001.09 - 2005.10
GCSEs -
Kennet School