Iain McPherson
East Kilbride,United Kingdom
Summary
With over 25 years credit control and debt recovery experience I am well attuned to the importance of cashflow in a business. As a highly skilled professional with expertise in collections and managing aged debt reports I am adept at overcoming objections and ensuring payment terms are taken seriously and collections remain a priority. Demonstrating strong communication skills across all levels, particularly in handling overdue invoices I have led by example in mentoring staff to improve knowledge and skill levels and in particular telephone skills. Proven ability to remain professional at all times mentor teams, improve processes, foster effective customer relations.
Career goals include leveraging experience to create a proactive approach to getting paid rather than a reactive to not. My networking experience can also help to enhance customer awareness and build relationships to help grow a business
Overview
16
16
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Business Owner
Hewitt & McLeod Limited
East Kilbride, Glasgow City
2020.01 - 2026.04
- Responsible for securing new business and ensuring we provide an effective professional debt recovery / credit control support to reduce late payment
- Review existing collection processes and offer advice and support to ensure payment terms are taken seriously and always a focus on cash collected
- Presentations outlining how cashflow is responsibility of all the business
- Developed and presented E-book outlining 15 ways to reduce late payment
- Built strong client relationships, led to repeat business and referrals.
- Attended and hosted networking events, establishing solid relationships with other business professionals.
- Monitored operations to assess and highlight results.
- Identified new business opportunities to increase revenue.
Operations Manager
Thornton Hope Limited
Glasgow, Glasgow City
2009.11 - 2019.12
- Founder member of management team
- Responsible for collections performance for all commercial B2B clients.
- Develop staff in commercial collections
- Lead role in commercial collection projects
- Managed vendor relationships to ensure timely delivery of services.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Designed and implemented training to further develop staff based on business goals.
- Represented organisations at seminars, conferences and business events.
Education
SNC Business Studies - Business Management
Central College of Commerce
Glasgow 1982.08 - 1983.06
Associate Member - Credit Management
Charted Institute Credit Management
United KingdomSkills
- Good communication skills at all levels and effective at overcoming objections, especially when dealing with overdue invoices
- Well organized and accustomed to prioritizing tasks to ensure collections is always the focus and that the cashflow is always priority
- Quality control standards understanding
- Team mentoring
- Cash flow management
- Finances and invoicing
- Process Improvement
- Customer relations
- Customer Service
- Networking proficiency
- B2B partnerships
- Knowledge of regulatory standards
- Proficient in Microsoft Word and Excel
- Experience of XERO and SAGE when working with credit control clients
Websites
References
References available upon request.
Communication
- Good communication skills across all levels and ability to overcome objections.
- Liaising with key partners , 3rd parties and clients on the impacts of decisions
- Provided numerous presentations on our 15 Ways To Reduce Late Payment
Leadership
As the owner of a business I have always believed in treating others how you wish to be treated – honesty .integrity , approachable and leading by example have served me in good stead
Affiliations
- Keen interest in reading especially personal development in relation to business.
- I am a keen golfer and a member of Easter Moffat GC
- Enjoy going to the gym and have a personal trainer whose programmes i follow to try and stay stronger and healthier
Certification
My experience in credit management has meant that I was accepted as an associate member of the Chartered Institute of Credit Management (CICM) and believe these skills are paramount in ensuring that a businesses cashflow is protected
Timeline
Business Owner
Hewitt & McLeod Limited
2020.01 - 2026.04
Operations Manager
Thornton Hope Limited
2009.11 - 2019.12
SNC Business Studies - Business Management
Central College of Commerce
1982.08 - 1983.06
Associate Member - Credit Management
Charted Institute Credit Management