IAIN DATE

• Senior Leadership Team role supporting seven sites and approximately 130 employees, providing strategic workforce leadership, organisational development and operational support across the organisation.
• Advise senior leaders on workforce strategy, organisational change and employment matters.
• Lead the end-to-end employee lifecycle including recruitment, onboarding, retention and employee relations.
• Lead contractual consultations, remuneration reviews and workforce initiatives.
• Develop workforce business cases supporting recruitment, retention and reward initiatives.
• Lead annual employee engagement survey programmes and action planning.
• Co-lead the implementation of Thriving Culture programme, supporting cultural transformation in line with Mars Veterinary Health strategy
• Contribute to annual strategy development and quarterly business reviews.
• Act as liaison between local leadership teams and central HR, Payroll, Legal and Reward functions.
• Support mediation and conflict resolution activity across the wider Linnaeus network.

• Senior leadership role responsible for the operational, workforce and commercial performance of a veterinary practice.
• Managed workforce, recruitment and employee relations activities.
• Project managed implementation of a new clinical management system.
• Developed and launched an internal communications platform and intranet.
• Introduced governance, GDPR and operational improvement frameworks.

• Senior non-clinical leadership role working alongside GP Partners to develop organisational strategy and governance.
• Successfully led the practice through CQC inspection achieving an overall Good rating.
• Worked with GP Partners to shape strategic direction and long-term sustainability.
• Led organisational planning associated with partner exit, premises challenges and merger discussions.
• Primary lead for due diligence, stakeholder engagement and organisational transition planning.
• Held overall responsibility for workforce management and organisational development.
• Managed payroll, budgeting, financial reporting and governance.
• Led significant event reviews, complaints investigations and organisational learning.
• Chaired Patient Participation Groups and worked with patients and healthcare professionals.

• Strategic leadership role supporting four Primary Care sites aligned with NHS priorities.
• Developed strategic plans, business cases and organisational objectives with GP Partners.
• Led delivery of strategic priorities across four sites.
• Managed workforce planning, restructuring, recruitment and staff development.
• Developed KPI frameworks, business plans and performance reporting.
• Led Patient Participation Groups and community engagement activities.
• Managed governance, complaints, significant event reviews and policy development.
• Built relationships with healthcare professionals, community providers and external stakeholders.
• Led IT implementation and service improvement projects.

Secured temporary position while pursuing suitable vacancy following funding-related setbacks in alternative employment offer.

Reporting directly to Company Director, it was a varied role demanding good organisational skills working to tight deadlines. I managed the day to day running of the office and provided administrative support to all departments.

Supported staff, parents, and children in managing varied demands.

Assisted in adhering to strict government regulations regarding adult/child ratios.

• Participated in staff appraisals and interviews.
• Facilitated business administration tasks and curriculum planning.
• Addressed queries and complaints from stakeholders.
• Attended regular meetings to maintain communication.
• Served as fire marshal and first-aid responder.

Identified consumer buyer signals to engage interest, advance conversations, and uncover key customer priorities.