IAIN CUSACK
Birmingham
Summary
Extensive experience in fast-paced administration, customer service, sales, teaching, travel and tourism roles both in the UK and Europe requiring adept communication, interpersonal, problem-solving and managerial skills.
Overview
38
38
years of professional experience
4026
4026
years of post-secondary education
Work History
LECTURER IN TRAVEL AND TOURISM
Heart of Worcestershire College
Worcester, Worcestershire
01.2025 - Current
- Delivering Level 3 and Level 2 courses ranging from the history of the UK travel industry, conference and events to marketing and future trends, such as cruising and sustainability, as well as challenges within the international market.
- Responsible for developing and implementing engaging course materials tailored to industry standards and student needs.
- Enhanced DBS on the Update Service
1-2-1 GCSE MATHS & ENGLISH LANGUAGE TUTOR
Self-Employed
Birmingham
09.2016 - 02.2025
- Tutor specialising in: KS2 English & Maths and other subjects (French, History & Business Studies), 11+, KS3, KS4 and Functional Skills to children and young adults - both mainstream, SEN, LAC and SEMH students 1-2-1 - working both for educational institutions and privately
- Customised tutoring to suit individual competencies
- NTP experience
- Organising national exams (GCSEs and Functional Skills) at recognised examination centres for students not in mainstream education
TUTOR, FE COORDINATOR AND CHIEF EXAMINATIONS OFFICER
Various Schools
Sandwell
03.2015 - 09.2016
- Tutor in Numeracy & English Language & Further Education Coordinator for Family Learning + GSCE Maths Tutor
- Specialised in teaching numeracy skills (GCSE/Functional Skills) to adults and children in various schools across the Black Country: teaching both Foundation and Higher GCSE maths specifications and Functional Skills
- Taught SATS Booster levels for Key Stage 2 children
- Monitored students' test and assessment marks to identify areas of improvement and build confidence as well as assessing suitable examination pathways
- Assisted in generating new leads, course venues and course ideas
- Established from scratch an official exam centre (JCQ compliant) as well as acting as its Chief Exams Officer: In charge of managing all aspects of examination administration, registration and scheduling of external exams
- Responsible for the adherence to the rules and regulations set out by the Joint Council for Qualifications (JCQ)
- Liaised with relevant award bodies, schools, parents and other stakeholders
- Managed accurate records of examination entries, attendance and results
- Maintained confidentiality and ensured data protection compliance
- Ensured the site was always inspection ready
- Organised examination areas with appropriate staffing arrangements in accordance with JCQ regulations
- Ensured efficient systems for students with special requirements were always in place
- Proactive stance to enquiries from students, staff and family members relating to examination procedures
FUNCTIONAL SKILLS TUTOR
Solihull College
Solihull
08.2013 - 03.2015
- Functional Skills Tutor for Adult and Family Learning and Apprentices
- Assessed student needs to determine skill levels and inform curriculum development
- Specialised in teaching Functional Skills to adults in college and the community as well as apprentices
- Planned lessons to target subject weaknesses and build skills within strengths
- Taught 1-to-1 booster sessions to adult learners
- Responsible for ensuring all necessary admin and paperwork were in order before students' assessments were sent to external exam boards
- Acted as exams invigilator as well as being responsible for ensuring that students' scripts and exams were sent securely to the appropriate external exam body
MATHS & FAMILY LEARNING TUTOR AND EXAMS INVIGILATOR
Sandwell Borough Council
Sandwell
09.2010 - 07.2013
- Tutor in Numeracy for Family Learning/GCSE Maths Tutor
- Specialised in teaching numeracy skills to both adults & children throughout Sandwell primary schools and learning/children centres
- The role required teaching students from entry level to Level 1 and Level 2 maths
- Also responsible for inspiring primary-aged children (and parents) in deprived areas to successfully attain GCSE maths qualification
- Promoted academic success and enhanced learning experiences for students of varying capabilities
- Acted as exams invigilator as well as being responsible for ensuring that learners' personal details and data were accurate
- Lead/sole tutor for national NIACE 2011 - winner of 'Inspired Family Learning Project' for Sandwell Adult and Family Gifted and Talented Project
MATHS TUTOR AND EXAMS INVIGILATOR
Workers Educational Association
Birmingham
10.2008 - 08.2010
- Skills for Life Sessional Tutor (Numeracy)
- The role required teaching Numeracy/Skills for Life to adults in several venues across the West Midlands at Entry, Level 1 & Level 2
- Included training in the following fields: Functional Skills, Moderation of Skills for Life paperwork, Differentiation and Skills for Life Learning Objectives
- Evaluated students using standardised criteria to determine abilities and learning needs
- Worked successfully with students of different socioeconomic and cultural backgrounds
- Acted as exams invigilator
ENGLISH LANGUAGE TUTOR
GSL
Paris
03.2008 - 09.2008
- The role required teaching English to French students aged 12-19
- Provided constructive feedback for each tutoring session to evaluate student performance and determine future needs
- Provided in-depth feedback and constructive criticism on students' work
- Delivered quizzes and activities to track student comprehension
INTERNATIONAL CLIENT MANAGER
Proprietes Roussillon
Birmingham & Perpignan
02.1991 - 02.2008
- International Client Relations Manager
- International real estate agent responsible for international clientele
- Handled communicating directly with owners, notaries and solicitors as well as accompanying prospective clients on property viewings, managing appointment diary, photo taking and writing property descriptions
- In charge of marketing and communicating with media outlets such as the BBC, Irish Times and Channel 4
- Responsible for planning, coordinating, and managing for national exhibitions
- Property visits frequently undertaken to Brazil, Bulgaria, Spain, Turkey, Cape Verde and throughout France
- In addition, duties included booking and reserving accommodation for clients
- Compiled and reviewed consumer data on patterns and preferences for marketing information
CUSTOMER SERVICES OFFICER
TUI (formerly Thomson Holidays)
Birmingham
11.1986 - 01.1991
- Customer Services Officer - In charge of Balearic and Canary Islands
- Responsible for managing accommodation & staff quality control in Mallorca and the main Canary Islands (Gran Canaria, Tenerife, Lanzarote and Fuerteventura)
- Frequent resort visits to inspect and report on accommodation, overseas staff as well as gaining important product knowledge
- Applied conflict management to stressed and concerned customers
- Also responsible for submitting reports on staff and the standard of accommodation to senior management and analysing subsequent data
- Followed up on unresolved customer issues to investigate and resolve problems
- Promptly responded to inquiries and requests from prospective customers
- Facilitated conflict resolution by implementing protocols and investigating issues through to completion
- Handled in-person, email and mailed correspondence
- Tracked customer information and concerns and entered data into database
- Referred unresolved customer grievances to designated departments for further investigation
- Experience gained in high-paced Reservations and Agency Support departments
Education
AS LEVEL IN FRENCH -
Brasshouse Language Centre
DTLLS (LEVEL 5) IN TEACHING QUALIFICATION - undefined
Access Training (East Midlands)
BA IN ECONOMICS AND POLITICS WITH HISTORY SUBSIDIARY - undefined
University of Leeds
A LEVELS IN ECONOMICS, HISTORY, GENERAL STUDIES, ART - undefined
St. Thomas Aquinas RC School
O LEVELS - Maths, English Language, French, German, Economics, History, Physics, Art, General Studies
St. Thomas Aquinas RC School
LEVEL 3 IN ALGEBRA IN MATHS, GEOMETRY -
Alison Online
Skills
- Customer Service
- Visual Communication
- Positive Attitude
- Punctual and Reliable
- Effective Communication Skills
- Student motivation
- Successful tutor
- Self-motivated
- Strong organisational and time management skills
- Attention to detail
- Continuous professional development
- Experienced travel sector professional
- Problem management
QUALIFICATIONS & CERTIFICATION
- Diploma in Travel & Tourism Management
- Diploma in Hospitality and Tourism Management
- Travel & Tourism Diploma Level 2
- Hotel Management Diploma
- Travel and Tourism Management
- Tourism - Retail Travel Sales
- Tourism - Introduction to Travel Patterns and Destinations
- Diploma in French Language Studies
- French Level 1, 2, 3 & Business French Certificate
- Spanish Level 2 & Business Spanish Certificate
- Equality, Diversity & Discrimination Certificate
- Unconscious Bias Certificate
- Mental Health Awareness Certificate
- Microsoft Word Certificate
- Level 2 Communications Diploma
- Complete Customer Service Diploma
- Human Capital Management Certificate
- Management & Leadership Certificate
- Customer Relationship Management Certificate
- Duty of Care Certificate
- Writing Skills Certificate
- Advanced English Spelling Certificate
- Punctuation Mastery Certificate
- LGBTQ Awareness Certificate
- Teaching English to Speakers of Other Languages (TESOL) Certificate
- FGM
- Safeguarding Young People
- The Prevent Duty (All 2024)
ADDITIONAL INFORMATION
French: Intermediate (B1)
German: Elementary (A2)
Spanish: Beginner (A1)
REFERENCES
References available upon request.
Timeline
LECTURER IN TRAVEL AND TOURISM
Heart of Worcestershire College
01.2025 - Current
1-2-1 GCSE MATHS & ENGLISH LANGUAGE TUTOR
Self-Employed
09.2016 - 02.2025
TUTOR, FE COORDINATOR AND CHIEF EXAMINATIONS OFFICER
Various Schools
03.2015 - 09.2016
FUNCTIONAL SKILLS TUTOR
Solihull College
08.2013 - 03.2015
MATHS & FAMILY LEARNING TUTOR AND EXAMS INVIGILATOR
Sandwell Borough Council
09.2010 - 07.2013
MATHS TUTOR AND EXAMS INVIGILATOR
Workers Educational Association
10.2008 - 08.2010
ENGLISH LANGUAGE TUTOR
GSL
03.2008 - 09.2008
INTERNATIONAL CLIENT MANAGER
Proprietes Roussillon
02.1991 - 02.2008
CUSTOMER SERVICES OFFICER
TUI (formerly Thomson Holidays)
11.1986 - 01.1991
DTLLS (LEVEL 5) IN TEACHING QUALIFICATION - undefined
Access Training (East Midlands)
BA IN ECONOMICS AND POLITICS WITH HISTORY SUBSIDIARY - undefined
University of Leeds
A LEVELS IN ECONOMICS, HISTORY, GENERAL STUDIES, ART - undefined
St. Thomas Aquinas RC School
O LEVELS - Maths, English Language, French, German, Economics, History, Physics, Art, General Studies
St. Thomas Aquinas RC School
AS LEVEL IN FRENCH -
Brasshouse Language Centre
LEVEL 3 IN ALGEBRA IN MATHS, GEOMETRY -
Alison Online
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