Iain Croll
London,United Kingdom
Summary
Results-driven sales professional with a proven ability to generate pipeline, close full-cycle outbound deals, and consistently exceed targets. Experienced in consultative selling, account management, and cross-functional collaboration, with a track record of driving revenue growth across insurance, SaaS, and retail environments. Known for strategic prospecting, data-informed decision-making, and delivering strong customer experiences that build long-term value.
Overview
12
12
years of professional experience
Work History
Insurance Account Representative
Desjardins Insurance
Burlington, ON
06.2022 - 04.2026
- Managed client accounts through policy reviews and upselling additional product lines, advising on coverages and educating clients on available options.
- Conducted quoting and implementation of policies for automotive, home, and commercial product lines, achieving monthly quotas consistently.
- Generated full cycle outbound sales through prospecting, cold calling, email and client referrals
- Maintained client-facing relationships, providing policy documents and responding to inquiries in a timely manner.
- Collaborated with underwriting, billing, and claims divisions to resolve client issues and improve overall client experience.
- Ensured high levels of precision and accuracy in capturing policy details, eliminating discrepancies and improving efficiencies.
- Participated in weekly team meetings and documented key metrics and takeaways.
Sales Development Representative
Resolver Inc
Toronto, ON
01.2022 - 06.2022
- Generated outbound business opportunities with enterprise-level clients through targeted cold calling and strategic outreach on ZoomInfo and LinkedIn Navigator.
- Managed inbound opportunities and assessed qualifications by evaluating fit and specific use cases to ensure effective lead prioritisation.
- Organised client meetings to demonstrate Resolver's core applications and align solutions with client needs.
- Collaborated with account executives to support the achievement of deliverable goals and strategies.
- Contributed to weekly team sales meetings by providing market insights and key findings from prospecting.
- Worked closely with teams such as customer success, solution engineering, and product to aid in strengthening the client experience and ensuring effective knowledge transfer.
Sales Manager
National Sports
Hamilton, ON
04.2018 - 07.2021
- Boosted targeted store sales by 20% compared to previous year’s figures.
- Guided sales team in reaching quarterly targets through strategic resource allocation.
- Refined sales strategies to effectively acquire, develop, and retain customers.
- Conducted weekly one-on-one meetings with sales staff to create tailored development plans and provide coaching for goal achievement.
- Enhanced staff retention by 30% through mentorship programme for new hires, providing ongoing support and guidance.
- Conducted comprehensive training sessions for all new hires.
- Monitored and enforced promotional marketing standards, ensuring effective implementation across all campaigns.
- Resolved client service escalations and staff behaviour issues daily, ensuring positive customer experiences.
- Oversaw daily cash deposits, ensuring accuracy in cash-offs and resolving discrepancies.
Technical Recruiter
TEKsystems
Toronto, ON
03.2020 - 11.2020
- Delivered top talent to clients, aligning candidate skills with specific client requirements.
- Developed and maintained a robust candidate pipeline for future hiring needs in the technology sector.
- Sourced IT talent by exploring internal databases and LinkedIn Recruiter.
- Conducted preliminary screening of technical consultants via phone interviews and reference checks to identify qualified candidates.
- Collaborated with consultants to assess technical skills and align them with suitable opportunities.
- Cultivated professional relationships with clients, partners, and consultants to enhance collaboration and satisfaction.
- Participated in daily office meetings to share client feedback and updates on candidate processes.
Operations Coordinator
I Love Travel
Toronto, ON
05.2017 - 04.2018
- Coordinated with airline suppliers and local partners to secure venues and logistics for events and accommodations.
- Managed product lines, facilitating seamless access to flight and hotel information for passengers.
- Directed strategic planning for graduate trips, achieving high-quality programming and customer satisfaction.
Program Director
I Love Travel
Toronto, ON
02.2016 - 04.2018
- Managed high-level situations, liaising with legal and emergency services to uphold passenger safety.
- Directed destination staff in delivering exceptional grad trips for students throughout North America.
- Established and nurtured relationships with numerous suppliers to guarantee all aspects of the program were executed flawlessly.
- Coordinated logistics for grad trips by preparing necessary supplies and reviewing documentation for accuracy.
- Facilitated continuous training for destination staff to improve their operational effectiveness on-site.
- Mentored coordinators through tailored training sessions to enhance their crisis management and leadership capabilities.
- Created and rolled out a company-wide safety quiz to enhance staff preparedness before site arrivals.
- Administered financial management on-site, ensuring precise tracking and reconciliation of trip-related invoices.
- Managed student discipline, liaising with head office and parents to enforce policies and maintain traveller safety.
Senior Sales Representative
National Sports
Hamilton, ON
05.2014 - 02.2018
- Enhanced customer engagement through product sales, ensuring in-depth knowledge of transfers, inventory checks, return policies, and product longevity to improve customer experience.
- Led comprehensive training for new staff, covering systems, customer service, merchandising, and inventory upkeep, significantly improving sales floor performance.
- Oversaw onboarding for new hires, implementing tailored action plans that enhanced sales proficiency and integration.
- Developed strong problem-solving strategies in customer interactions, resulting in heightened satisfaction and loyalty.
- Directed employee performance evaluations, providing actionable insights to store manager to inform strategic decisions.
Education
Ontario College Diploma - Business Marketing
Lawrence Kinlin School of Business, Fanshawe College
London, ON04-2013
Skills
- Salesforce
- Client relationship management
- Sales strategy development
- Policy implementation
- Microsoft Excel and PowerPoint
- Google Docs
Volunteer Experience
Volunteer Coordinator
Coordinated volunteer experiences for hundreds of students participating in graduation service trips, supporting local community initiatives. Led on‑site activities by organizing student rotations across multiple workstations, including residential construction projects, community clean‑up efforts, and engagement programs involving sports and creative activities for local children. Ensured smooth operations, meaningful participation, and a positive experience for both volunteers and community members.
Timeline
Insurance Account Representative
Desjardins Insurance
06.2022 - 04.2026
Sales Development Representative
Resolver Inc
01.2022 - 06.2022
Technical Recruiter
TEKsystems
03.2020 - 11.2020
Sales Manager
National Sports
04.2018 - 07.2021
Operations Coordinator
I Love Travel
05.2017 - 04.2018
Program Director
I Love Travel
02.2016 - 04.2018
Senior Sales Representative
National Sports
05.2014 - 02.2018
Ontario College Diploma - Business Marketing
Lawrence Kinlin School of Business, Fanshawe College