HYUNWOO OH
Coventry,United Kingdom
Overview
6
6
years of professional experience
Work history
Marketing Assistant & Physical Coach
Bedworth United Football Club
Coventry, United Kingdom
09.2021 - Current
- Generated reports detailing campaign performance, customer engagement and engagement trends.
- Set up, completed and tracked customer surveys for local, regional and national campaigns.
- Planned and executed internal and external events.
- Sourced vendors for services such as video production as well as materials to complete marketing objectives.
- Tracked schedules, expenses and communication between project stakeholders.
- Production and management of the official website.
Website Designer
On-sides
Coventry
08.2023 - Current
- Demonstrated read out loud texts features in screen readers to define and provide accessibility to users.
- Designed UX product and service solutions to meet business goals.
- Interpreted product specifications and applied user psychology in designing products.
- Evaluated user experience data to enhance current and future products.
- Developed and maintained design wireframes and specifications to identify needs of user.
Manager & Social media
UK EnC
London
11.2022 - 12.2022
- Organised assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system.
- Developed and managed projects from concept to completion, including storyboards, post-production editing and final delivery formats.
Waiter
Roost Place
Jeju-do, South Korea
01.2020 - 06.2020
- Served average of 100 patrons daily at Family restaurant.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Stocked newly delivered inventory in storage, kitchen and food prep stations.
- Answered questions about menu selections and made recommendations when requested.
- Replenished salad bar items when dressings, toppings, lettuce and fruit were running low.
- Discussed menu items and dietary concerns, noted special requests and suggested starters or other additional items to meet upsell goals.
- Liaised with customers during meals to ensure orders were received correctly and were enjoyed.
- Calculated charges, issued bills and collected payments.
- Guided guests through dining rooms and provided needed assistance.
- Pitched in to assist host station by showing guests to tables.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Completed shift beginning and end procedures, including Open Time and Lunch Time.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Confirmed legal drinking age of customers and discontinued service to intoxicated guests to eliminate liability and adhere to legal restrictions.
- Cleaned dishes with detergent, rinsing and sanitising chemicals in three-compartment sink.
- Served meals and drinks to customers with professionalism and skill, ensuring orders were received correctly and complaints handled promptly.
Cashier
Soul Plaza
Coventry, United Kingdom
11.2019 - 02.2020
- Kindly respond to customers.
- Explain the product you're looking for.
- Checked prices and arranged for carry-outs to customer vehicles.
- Accepted cash, cheque, credit and debit payments accurately and efficiently.
- Restocked, arranged and organised merchandise in front lanes to drive product sales.
- Assisted in smooth running of shop floor processes by helping customers locate items and ensuring signage and pricing accuracy.
- Actively contributed to inclusive and positive work environment by improving current processes and reporting issues of non-compliance to Cashier.
- Bagged, boxed or wrapped goods and product purchases.
- Provided high level of service by helping customers find specific products.
- Worked with customer service to resolve issues.
- Consistently met sales goals by highlighting target merchandise with strategic promotional approaches.
Waiter
Tonchang
Shinokubo, Japan
01.2019 - 07.2019
- Served average of 300 patrons daily at Korean pork restaurant.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Stocked newly delivered inventory in storage, kitchen and food prep stations.
- Answered questions about menu selections and made recommendations when requested.
- Replenished salad bar items when dressings, toppings, lettuce and fruit were running low.
- Discussed menu items and dietary concerns, noted special requests and suggested starters or other additional items to meet upsell goals.
- Calculated charges, issued bills and collected payments.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Confirmed legal drinking age of customers and discontinued service to intoxicated guests to eliminate liability and adhere to legal restrictions.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house service operations and minimise potential delays to service.
Football Player
Kabettsa
Saitama, Japan
03.2018 - 08.2019
- Improved physical stamina and skill through dedicated daily training.
- Adapted position played to best suit team and optimise results.
- Assessed strengths and weaknesses with midfielder to better future performance.
- Coached junior players in ball technique and ownership to develop peak aptitude.
- To work with the team players, I try to get close to them.
- scored 15 goals in a season.
- Continuous participation in team training and smooth communication with the coach.
Education
Sports Management
Coventry University
Coventry11.2023
Japanese
Human Academy Japanese Schoool
Tokyo08.2019
Skills
- Computer skills
- Customer service
- Administrative support
- Reporting and documentation
- Schedule development
- Trend tracking
- Team leadership and supervision
- Business communications
- Scheduling
- Event planning
- Marketing and advertising
Timeline
Website Designer
On-sides
08.2023 - Current
Manager & Social media
UK EnC
11.2022 - 12.2022
Marketing Assistant & Physical Coach
Bedworth United Football Club
09.2021 - Current
Waiter
Roost Place
01.2020 - 06.2020
Cashier
Soul Plaza
11.2019 - 02.2020
Waiter
Tonchang
01.2019 - 07.2019
Football Player
Kabettsa
03.2018 - 08.2019
Sports Management
Coventry University
Japanese
Human Academy Japanese Schoool