Overview
Work history
Education
Skills
Timeline
CustomerServiceRepresentative

HYUNWOO OH

Coventry,United Kingdom

Overview

6
6
years of professional experience

Work history

Marketing Assistant & Physical Coach

Bedworth United Football Club
Coventry, United Kingdom
09.2021 - Current
  • Generated reports detailing campaign performance, customer engagement and engagement trends.
  • Set up, completed and tracked customer surveys for local, regional and national campaigns.
  • Planned and executed internal and external events.
  • Sourced vendors for services such as video production as well as materials to complete marketing objectives.
  • Tracked schedules, expenses and communication between project stakeholders.
  • Production and management of the official website.

Website Designer

On-sides
Coventry
08.2023 - Current
  • Demonstrated read out loud texts features in screen readers to define and provide accessibility to users.
  • Designed UX product and service solutions to meet business goals.
  • Interpreted product specifications and applied user psychology in designing products.
  • Evaluated user experience data to enhance current and future products.
  • Developed and maintained design wireframes and specifications to identify needs of user.

Manager & Social media

UK EnC
London
11.2022 - 12.2022
  • Organised assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system.
  • Developed and managed projects from concept to completion, including storyboards, post-production editing and final delivery formats.

Waiter

Roost Place
Jeju-do, South Korea
01.2020 - 06.2020
  • Served average of 100 patrons daily at Family restaurant.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Stocked newly delivered inventory in storage, kitchen and food prep stations.
  • Answered questions about menu selections and made recommendations when requested.
  • Replenished salad bar items when dressings, toppings, lettuce and fruit were running low.
  • Discussed menu items and dietary concerns, noted special requests and suggested starters or other additional items to meet upsell goals.
  • Liaised with customers during meals to ensure orders were received correctly and were enjoyed.
  • Calculated charges, issued bills and collected payments.
  • Guided guests through dining rooms and provided needed assistance.
  • Pitched in to assist host station by showing guests to tables.
  • Resolved complaints from guests by listening to issues and notifying restaurant manager.
  • Completed shift beginning and end procedures, including Open Time and Lunch Time.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Confirmed legal drinking age of customers and discontinued service to intoxicated guests to eliminate liability and adhere to legal restrictions.
  • Cleaned dishes with detergent, rinsing and sanitising chemicals in three-compartment sink.
  • Served meals and drinks to customers with professionalism and skill, ensuring orders were received correctly and complaints handled promptly.

Cashier

Soul Plaza
Coventry, United Kingdom
11.2019 - 02.2020
  • Kindly respond to customers.
  • Explain the product you're looking for.
  • Checked prices and arranged for carry-outs to customer vehicles.
  • Accepted cash, cheque, credit and debit payments accurately and efficiently.
  • Restocked, arranged and organised merchandise in front lanes to drive product sales.
  • Assisted in smooth running of shop floor processes by helping customers locate items and ensuring signage and pricing accuracy.
  • Actively contributed to inclusive and positive work environment by improving current processes and reporting issues of non-compliance to Cashier.
  • Bagged, boxed or wrapped goods and product purchases.
  • Provided high level of service by helping customers find specific products.
  • Worked with customer service to resolve issues.
  • Consistently met sales goals by highlighting target merchandise with strategic promotional approaches.

Waiter

Tonchang
Shinokubo, Japan
01.2019 - 07.2019
  • Served average of 300 patrons daily at Korean pork restaurant.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Stocked newly delivered inventory in storage, kitchen and food prep stations.
  • Answered questions about menu selections and made recommendations when requested.
  • Replenished salad bar items when dressings, toppings, lettuce and fruit were running low.
  • Discussed menu items and dietary concerns, noted special requests and suggested starters or other additional items to meet upsell goals.
  • Calculated charges, issued bills and collected payments.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Confirmed legal drinking age of customers and discontinued service to intoxicated guests to eliminate liability and adhere to legal restrictions.
  • Regularly communicated with kitchen and bar staff to maintain smooth front-of-house service operations and minimise potential delays to service.

Football Player

Kabettsa
Saitama, Japan
03.2018 - 08.2019
  • Improved physical stamina and skill through dedicated daily training.
  • Adapted position played to best suit team and optimise results.
  • Assessed strengths and weaknesses with midfielder to better future performance.
  • Coached junior players in ball technique and ownership to develop peak aptitude.
  • To work with the team players, I try to get close to them.
  • scored 15 goals in a season.
  • Continuous participation in team training and smooth communication with the coach.

Education

Sports Management

Coventry University
Coventry
11.2023

Japanese

Human Academy Japanese Schoool
Tokyo
08.2019

Skills

  • Computer skills
  • Customer service
  • Administrative support
  • Reporting and documentation
  • Schedule development
  • Trend tracking
  • Team leadership and supervision
  • Business communications
  • Scheduling
  • Event planning
  • Marketing and advertising

Timeline

Website Designer

On-sides
08.2023 - Current

Manager & Social media

UK EnC
11.2022 - 12.2022

Marketing Assistant & Physical Coach

Bedworth United Football Club
09.2021 - Current

Waiter

Roost Place
01.2020 - 06.2020

Cashier

Soul Plaza
11.2019 - 02.2020

Waiter

Tonchang
01.2019 - 07.2019

Football Player

Kabettsa
03.2018 - 08.2019

Sports Management

Coventry University

Japanese

Human Academy Japanese Schoool

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HYUNWOO OH