Hycienth Chinenye
Dubai
Summary
To use my knowledge and experience with the purpose of securing a professional career with opportunity for challenges and career advancement,while gaining knowledge of new skills and expertise.Loyal employee with a solid understanding of training and mentoring employees.Dedicated team player,proactive abd hands-on in task completion.Takes on challenging new role harnessing interpersonal skills,collaboration and problem-solving.Driven to deliver high-quality service and consistent results.
Overview
1
1
Certification
Work history
Waitress
BATEEL INTERNATIONAL LLC, DUBAI RESTAURANT AND CAFE
Dubai , United Arab Emirates
11 2020 - Current
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Accurately took orders, making menu recommendations as appropriate.
- Increased order value by upselling sides, drinks and desserts.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Attended to customer's needs proactively for first-class waiting service.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
Sales Associate
Noon.com
Dubai , United Arab Emirates
01 2019 - 09 2019
- Maintained contact with customers throughout sales and pre-delivery process.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Totalled bills using maths skills and maintained accurate till count.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Inspected products for damages and expiry dates before processing refunds.
- Tagged products quickly and accurately with price tags and stickers.
- Identified discrepancies in stocks through regular inventory management.
- Accepted card, cash and cheque payments in POS register system.
Waitress
LA'TAVERNA RESTAURANT
Abuja , Nigeria
01 2017 - 11 2018
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Guide Customers to their table and ensure they are settled comfortably, offer coffee and other drinks
- Taking customer orders and delivering food and beverages
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Pack food for Customers for take away
- Collect and process payment from the customers including cash, credit and debit cards
- Give a long lasting impression
Education
Diploma (OND) - Banking &Finance
Nasarawa state university
05/2014 - 11/2016
High School Certificate - undefined
Skills
- Customer service
- Taking Orders
- Table service
- Compliant handling
- Relationship management
- Transaction processing
- Good communication
- Point of sales (POS) system operation
- Internet & E-mail
Languages
English
Advanced
Certification
- Certified Nursing Assistant. Strong Point Educational Training Institute. Dubai
Timeline
Waitress
BATEEL INTERNATIONAL LLC, DUBAI RESTAURANT AND CAFE
11 2020 - Current
Sales Associate
Noon.com
01 2019 - 09 2019
Waitress
LA'TAVERNA RESTAURANT
01 2017 - 11 2018
Diploma (OND) - Banking &Finance
Nasarawa state university
05/2014 - 11/2016