Hyacinth Hendricks
Tooting,London
Summary
I am an empathetic and driven professional with transferable skills in active listening and conflict resolution, supported by strong communication skills. I have a proven track record of building rapport and trust with clients and am keen to contribute meaningfully in a trainee counselling role. I excel at providing compassionate, individualised counselling and creating safe, supportive environments. With a comprehensive understanding of person-centred therapy and mindfulness techniques, I facilitate client growth and promote mental well-being. I am dedicated to delivering high-quality services and achieving consistent outcomes. As a committed team player, I take a proactive approach to task execution. My expertise in active listening and problem-solving fosters supportive relationships with clients, and I am deeply committed to enhancing mental well-being and facilitating personal development.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work history
Registered nurse
St George's Hospital
Tooting, London, Surrey
2018.09 - Current
- Preventing and treating nervous system symptoms.
- Managing neural conditions, such as strokes, brain injuries, encephalitis, spinal cord injuries, Parkinson's disease, multiple sclerosis, motor neurone disease, Huntington's disease and other health challenges.
- Collaborated with the Multiple Disciplinary Team to plan for patient care.
- Liaising with families, community support services
- Advocate for the health and well-being of patients
- Accurate record keeping
- Managing the care of patients who are palliative/ end of life
- Managing and caring for patients with complex comorbidities
- Managing and caring for critically ill patients
- Maintaining safeguarding policies, where necessary
- Administering medicines
- Preparing patients for theatre
- Managing and caring for post-operative patients
- Assisting patients with basic needs, washing, feeding, providing comfort and maintaining safety.
- Provided emotional support to patients and families during challenging times.
- Championed mental health awareness amongst colleagues; broke down stigma attached to psychiatric illnesses in a clinical setting.
Health Care Assistant | Caesar Hawkins
St Georges NHS Trust
2012.12 - 2015.07
- Monitored vital signs and fluid balance, completing paperwork and escalating when appropriate.
- Assisted with administration of medicines and maintained accurate records.
- Explained procedures to patients, adapting communication style to suit disability, capacity, age, language or culture of individual.
- Assisted with personal hygiene needs and compliance with medication
Health Care Assistant | Care of the elderly
Tooting Neighbourhood Centre
2006.07 - 2012.04
- Deliver care to residents in their own home, supporting independence wherever possible and adopting a person centred approach at all times.
- Apply knowledge of safeguarding vulnerable adults, dementia care, pressure ulcer prevention, falls prevention, moving and handling, infection control, emergency first aid and end of life care.
- Manage a delegated caseload of patients, working independently to deliver care to patients with complex needs, championing education and health promotion.
- Assist patients with personal hygiene needs and compliance with medication
- Educate patients in relation to smoking cessation, weigh control, healthy eating and exercise.
Hostess
St Georges NHS Trust
2001.10 - 2006.07
- Assist with meals for patient and help with feeding. Adhere to the feeding regime for each patient and ensuring that patient maintained a healthy balanced diet.
Education
Level 4 Diploma - Pastoral Counselling Diploma Programme
Institute of Theology And Christian Counselling
London 2023.09 -
Certificate - Leadership and Theological Studies
Institute of Theology And Christian Counselling
London 2026.04 -
Masters Degree - Christian Ministry
Roehampton
London 2019.09 - 2022.07
BSc (Hons) - Adult Nursing
London South Bank University
London 2015.09 - 2018.07
Skills
- Competent in a range of clinical skills, including minor dressings, monitoring vital signs, urinalysis and blood glucose testing
- Highly organised
- Assessed as competent in all units of NVQ level 2 framework including communication, promoting and maintaining health, wellbeing and the protection of adults and supporting individuals with their own personal care needs
- Excellent people skills and a good listener, able to build rapport by using empathy and adapting communication style to meet the needs of the individual
- Effective use of clinical assessment skills from a relevant knowledge base; constantly alert to changes in patients' conditions and the implications in terms of care
- Ability to manage challenging tasks and work under pressure
- Good communication and observational skills that enable me to work independently and as part of a team
- Cultural awareness
- Interpersonal communication
References
References available upon request.
Interest
In my spare time, I enjoy gardening, spending time with the family, reading and listening to music. I also volunteer as a hospital chaplain, supporting patients and their families and encouraging them during their hospital stay.
Timeline
Certificate - Leadership and Theological Studies
Institute of Theology And Christian Counselling
2026.04 -
Level 4 Diploma - Pastoral Counselling Diploma Programme
Institute of Theology And Christian Counselling
2023.09 -
Masters Degree - Christian Ministry
Roehampton
2019.09 - 2022.07
Registered nurse
St George's Hospital
2018.09 - Current
BSc (Hons) - Adult Nursing
London South Bank University
2015.09 - 2018.07
Health Care Assistant | Caesar Hawkins
St Georges NHS Trust
2012.12 - 2015.07
Health Care Assistant | Care of the elderly
Tooting Neighbourhood Centre
2006.07 - 2012.04
Hostess
St Georges NHS Trust
2001.10 - 2006.07