Huzefa Lashkarwala

Moved to PwC UK to set up & grow the ServiceNow practice. Developed the talent & sales pipeline and activated marketing campaigns. Key engagements won & delivered, covering ServiceNow strategy to implementation:

• Leading post-carve-out ServiceNow platform optimization work for a large consumer healthcare company
• Developed ServiceNow business case, channel strategy, MVP scope & roadmap for a large private bank
• Assisting in the conceptualization and implementation of an HR LLM product using a 3rd party Gen AI platform
• Created ServiceNow blueprint & roadmap for a consumer goods company to enable their future op-model & GBS
• Supported HR Digital Strategy development for a North American central bank

Practice Lead - ServiceNow & Enterprise Service Management

• Established ServiceNow & ESM practice for the Indian market, delivered 100% YoY growth
• Created & managed alliance relationships and developed go-to-market propositions
• Worked with a large Indian private bank to conceptualize group entities charge-back automation in ServiceNow
• Helped a Canadian utility client in end-to-end design & implementation of ServiceNow HRSD solution
• Assisted in the roll-out of ServiceNow HRSD solution for a professional services firm & established the center-of-excellence

Priority Client Account Management: Responsible for driving consistent business growth by engaging with key stakeholders across different business units in a large Indian conglomerate & supporting them with the technology needs

Managed & Delivered large technology Transformation & Integration initiatives for clients:

• Led delivery of a high-profile DIY Digital Investment Ecosystem for a large Indian private bank
• Assisted a large UAE bank in post-merger IT integration strategy for its international locations (target technology stack, roadmap, operating model, governance structure & investment plans) and implementation PMO
• Defined organization-wide Role Based Access Control policy framework for a digital payment solution
• Have managed organization-wide implementation of Identity and Access Management (catering to 50+ application integration) for a large Indian conglomerate's employees & channel partners
• Assisted a global enterprise Telco in post-merger IT consolidation and providing solutions for converged services

Firm Initiatives:

• Assisted in pan India roll-out of quality reviews and readiness for CMMI L5 v1.3 certification
• Helped in business growth by anchoring various winning proposals & conducting large recruitment drives

• Developer & Team Lead - BMC Remedy & Crystal Reports implementation for an Indian telecom client