Huzaifa Salmin

· Manage full sales lifecycle from enquiry to confirmed booking.

· Advise clients on itineraries, ships, and cabin categories (Inside, Oceanview, Balcony, Suites).

· Sell cruise-only and fully packaged holidays including flights and pre/post stays.

· Maximise revenue per booking through structured upselling strategies.

Maintain compliance with ATOL and internal quality standards

· Led a 10+ person cruise and land holiday sales team.

· Consistently exceeded annual revenue targets.

· Implemented KPI tracking and structured coaching frameworks.

· Improved conversion rates through call monitoring and training.

· Managed high-value client relationships and escalations.