Huw Williams

I am responsible for managing and developing a portfolio of key customers to achieve sales targets and maintain DHL's market position. By positioning myself as a trusted partner sharing my expertise & relevant insights, I work together with my customers & align DHL's solutions to help them achieve their business goals. This has resulted in strong relationships with customers, identifying new business opportunities, and ensuring customer satisfaction. Supported by developing an effective internal networking and liaising with various business units. Achievements include achieving Ambassador level and highest Acquisition and development awards over my DHL career.

• Managing and Developing Existing Customers: Achieved revenue development targets by 577.4% in 2023 and 139.5% in 2024.
• Achieving Sales Targets: Achieved 4.1% over my revenue target in 2024 and in 2025 I am currently 9.9% ahead whilst increasing my customers daily revenue spend by 21.1% driven by my increased daily shipment numbers of 62.5%. These individual results greatly contribute to the overall team goals.
• Identifying and Developing New Business Opportunities: Achieved acquisition target by 326.5% in 2023 and met my 2024 target.
• Establishing strong relationships with key stakeholders at customer organizations. Allowing for high retention levels in my territory.
• Negotiating and Managing Contracts with C-level Positions: including standard and bespoke commercial and service agreements
• Working with customers to identify and implement continuous improvement initiatives.
• Addressing customer issues and ensuring timely resolutions.
• Ensuring compliance with all internal and external processes, such as General Price Increase, Go Green, ICS2, Windsor Framework.
• Providing regular reports on account performance and identifying areas for improvement.
• Maintaining accurate and up-to-date customer records within the CRM system.

I was responsible for developing, servicing, and retaining customers, while also acquiring new business opportunities. I acted as a trusted advisor point of contact for customers, ensuring their needs were met and resolving any issues. This role involved building strong relationships with customers, understanding their needs, and developing strategies to help them achieve their goals paired with DHL Solutions.

• I was responsible for developing, servicing, and retaining customers, while also acquiring new business opportunities. I acted as a trusted advisor point of contact for customers, ensuring their needs were met and resolving any issues. This role involved building strong relationships with customers, understanding their needs, and developing strategies to help them achieve their goals paired with DHL Solutions.

• I drove new customer acquisition through cold calling and discount package creation. I achieved 120% of sales target within the first year, leading to rapid promotion within the company.

• After great success I was promoted from Membership Sales Consultant to Sales Manager, leading a high-performing sales team. My top achievement was gaining entry to the Fitness First 100 CLUB by exceeding sales targets. Comparisons to DHL Ambassadors Club