HUU BAO TRAN NGUYEN
London
Summary
Business Management and Entrepreneurship students have knowledge of business and entrepreneurship as well as experience in customer service, sales, marketing and have demonstrated the ability to optimize workflow, manage budgets, and improve customer satisfaction. I have developed leadership, organizational, and communication skills through extracurricular activities, which are essential for coordinating human resources and creating a positive working environment. In addition, my analytical and strategic decision-making skills helped me link human resource strategies with the overall business goals, thereby contributing to the sustainable development of the organization.
Overview
3
3
years of professional experience
Work History
Nail technician
Avenue Nails
London
10.2023 - Current
- Maintained high standards of cleanliness and sanitation in the salon by adhering to health and safety regulations.
- Enhanced client satisfaction by providing manicure, pedicure, and nail art services tailored to individual preferences.
- Boosted salon's reputation for creativity with innovative nail design techniques.
- Offered personalised consultations for clients desiring unique nail designs.
Accommodation Manager
Tam Accomodation
Ho Chi Minh City
06.2023 - 09.2023
- Oversaw day-to-day operations of student accommodation facilities, ensuring the living space was safe, clean, and comfortable for students
- Served as the main point of contact for the community, answering questions, settling conflicts, and encouraging participation through frequent activities and communication
- Managed the lodging budget, which included collecting rent, projecting running costs, and looking for ways to save costs without sacrificing the standard of service
- Increased student satisfaction ratings by 15% through improved facilities management.
Content contributor
AU2 mobile
Ho Chi Minh City
11.2022 - 03.2023
- Improved game traffic by regularly contributing engaging and relevant articles.
- Created compelling content with adherence to brand guidelines.
- Organize engaging activities on the game's fan page to increase audience engagement.
Sales and customer service representative
Minsu Shop
Ho Chi Minh City, Vietnam
07.2022 - 10.2022
- Cultivated and preserved a solid rapport with current clientele, guaranteeing their pleasure and encouraging their loyalty by meeting with clients on a regular basis to discuss new items and get their input
- Met monthly and quarterly sales goals on a consistent basis, created plans to boost sales by extending product lines, upselling, and cross-selling
- Exhibited a thorough understanding of Minsu shoe care products, instructing consumers on their characteristics, advantages, and appropriate application
- Liaised with the logistics and supply chain departments to guarantee prompt order fulfillment, increasing overall customer satisfaction by reducing delivery times and efficiently managing inventory
- Achieved a 15% increase in customer satisfaction by revamping service protocols and engagement strategies.
Barista and Waiter
Sun Coffee
Ho Chi Minh City
11.2021 - 05.2022
- Prepared and served coffee and other kinds of beverages including teas, fruit yogurt, milkshakes and smoothies to an average of 100 customers per day
- Delivered exceptional customer service, fostering a welcoming atmosphere and ensuring a personalized experience for each guest
- Reduced order preparation time by 20% by implementing more efficient workflow techniques during peak hours
- Collaborated with team members to handle high-volume periods during peak hours while ensuring consistent product quality.
Education
Bachelor of Arts - Business Management and Entrepreneurship
University of Sunderland
London 10.2023 -
Bachelor of Arts - Business Management
HCMC University of Technology and Education
Vietnam 10.2020 - 05.2023
A-Levels - Maths, Chemistry, English, Literature, Physics, Biology, History, Geography, P.E
Binh Hung Hoa Highschool
Vietnam 08.2017 - 06.2020
Skills
- Excel
- Word
- PowerPoint
- Power BI
- Time management
- Strong organisation
- Communication skills
- Leadership
- Strategic planning
- Financial reporting
Languages
Vietnamese
Native
English
Advanced
Korean
Intermediate
Timeline
Nail technician
Avenue Nails
10.2023 - Current
Bachelor of Arts - Business Management and Entrepreneurship
University of Sunderland
10.2023 -
Accommodation Manager
Tam Accomodation
06.2023 - 09.2023
Content contributor
AU2 mobile
11.2022 - 03.2023
Sales and customer service representative
Minsu Shop
07.2022 - 10.2022
Barista and Waiter
Sun Coffee
11.2021 - 05.2022
Bachelor of Arts - Business Management
HCMC University of Technology and Education
10.2020 - 05.2023
A-Levels - Maths, Chemistry, English, Literature, Physics, Biology, History, Geography, P.E
Binh Hung Hoa Highschool
08.2017 - 06.2020
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