Hussein Ozkay Hassan
London,UK
Summary
Dynamic and results-driven professional with extensive expertise in customer service, sales, and project management. Demonstrates strong leadership and staff coaching abilities, coupled with exceptional organisational and planning skills. Proven track record in customer retention and operations management, leveraging bilingual capabilities to enhance communication. Adept at technical product understanding and delivering impactful demonstrations. Committed to driving business success through strategic initiatives and continuous improvement.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work history
Personal Trainer & Consultant
Fitness First
London, London
01.2007 - 01.2028
- Promoted healthy lifestyle choices with regular wellness workshops.
- Emphasised correct form during workouts, reducing the risk of injury amongst clientele.
- Prioritised clear communication whilst explaining complex exercises to clients of varied fitness levels.
- Implemented stress reduction techniques into personal training programmes, promoting overall well-being among clients.
- Assisted clients in achieving their weight loss targets through strategic exercise planning.
Sales Assistant, Baker, Operations
Marks & Spencers
01.2022 - 01.2025
- Preparing and baking a variety of bread, pastries, rolls, cookies and farmhouse breads.
- Engaging with customers, answering questions, and recommending alternative products.
- Taking cold chain and ambient products from the track and putting them in the right place.
- Offered personalised shopping advice to enhance customer experiences.
- Conducted daily inventory checks to manage stock levels accurately.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Utilised excellent communication skills to provide detailed product information.
- Ensured stock replenishment in a timely manner to maintain product availability.
Delivery Driver
Amazon & Acado
01.2020 - 01.2022
- Delivering a vast range of products to various premises
- Ensuring all health and safety procedures and policies are adhered to
- Completing controlled loading and unloading of the van, where appropriate in line with loading and unloading regulations and processes
- Ensuring all paperwork is maintained and up to date, including delivery dockets and customer delivery notes
- Providing an excellent customer service and meeting SLA’s, such as delivery times, daily
- Carrying out vehicle checks daily and reporting any defects quickly to mitigate therisk of downtime
- Reduced fuel costs with efficient route planning.
- Navigated various routes efficiently, leading to increased route coverage.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
- Completing all necessary and ongoing training required within the role
- Handled fragile items carefully, resulting in zero damage complaints.
Sales Assistant
Marks & Spencers
01.2017 - 01.2020
- Delivering exceptional customer service at all times
- Upselling products to customers and generating sales through orders on the iPad
- Actively worked on my product knowledge
- Assisted customers with their needs and serving customers at the till point
- Dealing with customer queries over the telephone as well as in person
- Handling petty cash and other transactions
- Ensuring stock is replenished to maximise sales
- Dealing with customer queries and complaints in an efficient manner and with a positive outcome for both the customer and business
- Meeting and exceeding sales targets
Landscape Gardener
Self Employed
01.2016 - 01.2017
- Liaised with clients regularly and responded to their requirements with the highest standards of client care
- Communicated with other contractors and suppliers such as engineers, builders merchants etc. when required
- Managed all projects and activities from start to finish and ensured workload was completed efficiently and to a tight schedule
- Completed general gardening maintenance such as strimming, planting and weeding, as well as patio laying, lawn mowing and plastering for particular structures
- Provided care of the plants and trees through seasonal maintenance to deliver an aesthetic appearance 12 months of the year wherever possible
- Handled pesticides with care and followed health and safety procedures
Barista
Fresh Café / Whitechapel
01.2015 - 01.2017
- Prepared a vast range of hot and cold beverages for customers
- Acted as a team leader by supporting the wider team to ensure SLAs were met and customer satisfaction was at the highest standards
- Complied with all hygiene and health and safety regulations
- Delivered a consistent quality checking process to ensure each product was delivered at a high standard
- Maintained accurate stock levels and that it was appropriately stored and preserved
Fitness Coach
Virgin Active
01.2012 - 01.2015
- Trained new staff members, ensured consistent quality of service delivery.
- Improved client fitness levels by designing and implementing personalised training programmes.
- Streamlined administrative tasks at the gym reception area, enhanced operational efficiency.
- Facilitated fun and engaging fitness workshops, improved community involvement in health activities.
- Promoted positive lifestyle changes through educational talks on health and wellness topics.
- Enhanced customer experience by providing exceptional personal training services.
- Maintained up-to-date knowledge of industry trends, provided fresh workout ideas.
- Delivered first aid and emergency procedures when necessary, guaranteed client safety.
Fitness Coach
Leisurejobs.co.uk
01.2012 - 01.2013
- Delivered first aid and emergency procedures when necessary, guaranteed client safety.
- Trained new staff members, ensured consistent quality of service delivery.
- Established strong rapport with clients, heightened overall satisfaction rates.
- Delivered professional advice on diet and nutrition to support weight loss goals.
LA Coach
LA Fitness
01.2010 - 01.2012
- Fostered a positive and supportive environment, leading to increased morale and motivation.
- Addressed issues promptly, fostering a harmonious team environment.
- Encouraged team unity for improved performance on the field.
- Planned comprehensive training schedules, resulting in enhanced endurance and strength of players.
- Conducted performance reviews to identify areas for improvement.
- Tailored training methods according to individual capabilities, ensuring optimised learning outcomes for each player.
- Collaborated with other coaches for exchange of ideas and methods.
Fitness Coach
LA Fitness
01.2004 - 01.2004
- Managed gym equipment maintenance for optimal safety standards.
- Conducted comprehensive fitness assessments, identified areas for improvement.
- Achieved higher energy levels in clients with cardiovascular exercises.
- Enhanced customer experience by providing exceptional personal training services.
Education
REPS Level 4 - Management of Lower Back Pain
Premier Training
London 05.2010 - 05.2011
Bachelor of Arts - ELT
European University of Lefke
Lefke 10.1993 - 06.1998
Skills
- Customer Service
- Sales & Upselling
- Project Management
- Leadership & Staff Coaching
- Organisation & Planning
- Customer Retention
- Operations Management
- Fitness Expertise
- Price tagging
- Technical product understanding
- Bilingual or multilingual
- Demonstrations expertise
References
References Are Available Upon Request
Timeline
Sales Assistant, Baker, Operations
Marks & Spencers
01.2022 - 01.2025
Delivery Driver
Amazon & Acado
01.2020 - 01.2022
Sales Assistant
Marks & Spencers
01.2017 - 01.2020
Landscape Gardener
Self Employed
01.2016 - 01.2017
Barista
Fresh Café / Whitechapel
01.2015 - 01.2017
Fitness Coach
Virgin Active
01.2012 - 01.2015
Fitness Coach
Leisurejobs.co.uk
01.2012 - 01.2013
REPS Level 4 - Management of Lower Back Pain
Premier Training
05.2010 - 05.2011
LA Coach
LA Fitness
01.2010 - 01.2012
Personal Trainer & Consultant
Fitness First
01.2007 - 01.2028
Fitness Coach
LA Fitness
01.2004 - 01.2004
Bachelor of Arts - ELT
European University of Lefke
10.1993 - 06.1998