Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Work Availability
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Hussein Mohamed

Hussein Mohamed

London

Summary

Confident in promoting products and services and building strong relationships with clients and colleagues. Leveraging 10 years of experience in hospitality and customer service roles, bringing valuable retail experience and commitment to delivering high-quality customer service. Technical expertise and interpersonal skills for effective communication with stakeholders and potential clients. Seeking an exciting and challenging role to continue providing high-quality service.Enthusiastic and self-motivated Computer Science graduate with a passion for software development. Comfortable in developing and maintaining software throughout its lifecycle. Keen eye for detail and focus on user experience. Experience in developing Android mobile applications using Android Studio, XML, and Java. Possess development skills in HTML/CSS and JavaScript. Pride in producing well-documented, quality, and readable code that scales efficiently.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Junior Concierge

Hyatt Regency
07.2023 - Current
  • Organized special events on behalf of guests, creating unforgettable moments and exceeding expectations.
  • Enhanced guest experience by anticipating and addressing their needs proactively.
  • Handled guest inquiries in a timely manner through email, phone calls, or face-to-face interactions, providing accurate information consistently.
  • Collaborated with other hotel departments to ensure consistent service quality across the property.
  • Supported hotel management in implementing policies and procedures to improve overall guest satisfaction levels.

Concierge Assistant Supervisor

Park Plaza Hotel
01.2021 - 05.2023
  • Meeting and welcoming guests
  • Coached, supported and developed team with goal of continuous growth and skill improvement.
  • Supported supervisors in implementing new procedures and policies for optimal concierge services and staff productivity.
  • Assisted in organizing special events for hotel guests, leading to memorable experiences and increased guest loyalty.
  • Developed strong relationships with local businesses to provide improved recommendations for dining options, activities, or other attractions based on guest preferences.

Customer Advisor/Sales Assistant

Argos
01.2014 - 01.2020
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
  • Guided customers through product selection, offering tailored recommendations based on individual needs.

Delivery Driver

Argos
01.2014 - 01.2020
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Training and supervising new drivers
  • Ensuring appropriate paperwork is completed accurately
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Logistics Porter

RE-Hospitality
01.2012 - 01.2014
  • Logistics Porter at the London 2012 Olympic and Paralympic games
  • Customer Advisor at Emirates Stadium (Arsenal FC home ground)
  • Sales Assistant at Wembley Stadium

Education

BSc - Computer Science

Middlesex University
01.2021

BTEC Level 3 - Business and ICT

Westminster Kingsway College
01.2013

South Camden Community School
01.2010

Skills

  • Strong organization
  • Exceptional communication
  • Data entry proficiency
  • Personal assistance
  • Customer service
  • Problem-solving
  • Attention to detail
  • Team collaboration
  • Quality assurance
  • Upselling proficiency
  • Consultative sales
  • Front desk support

Hobbies and Interests

  • I am a lifelong learner with an interest in emerging technology and sports.
  • A life long sports enthusiast with a passion for Football, MMA and professional wrestling.

Certification

  • Google IT Support Professional Certificate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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