Hussein Ahmed
Northolt
Summary
A highly skilled professional with expertise in payment system operations, influential negotiation, and customer service metrics interpretation. Demonstrates resilience under pressure and a strong focus on customer satisfaction through proactive engagement. Adept at handling financial transactions with precision and speed, ensuring efficient data entry. Committed to leveraging skills to drive operational excellence and contribute to organisational success.
Offering strong communication and problem-solving abilities, with friendly and approachable demeanour. Knowledgeable about providing exceptional customer service and building positive relationships. Ready to use and develop skills in active listening, conflict resolution, and customer engagement in a customer service or sales role.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Senior Customer Advisor / Team Leader
HAHAMED CONTRACTING Ltd
London, Middlesex
11.2023 - 04.2025
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Ensured smooth store operations by coordinating with the team effectively.
- Achieved higher customer retention through consistent follow-ups and updates.
- Assisted customers in product selection, resulting in increased sales.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
Senior Customer Advisor
CityDoc
08.2019 - 11.2023
- Fostered a positive work environment, leading to higher staff morale and productivity.
- Streamlined processes for improved response times to customer inquiries.
- Assisted in team training sessions to improve overall customer service skills.
- Delivered excellent performance under pressure during peak business hours.
- Spearheaded initiatives to enhance the overall customer experience.
- Demonstrated outstanding problem-solving abilities, resulting in effective dispute resolution.
Sales Advisor
Skyline Travel
02.2017 - 05.2019
- Increased sales through effective negotiation and persuasion techniques.
- Delivered excellent customer service by addressing and resolving queries.
- Conducted market research, gaining insights into competitors' strategies.
Sales Advisor
O2
06.2014 - 08.2016
- Maintained clean, organised retail environment to enhance shopping experience.
- Resolved customer complaints swiftly, maintaining company reputation.
- Implemented promotional strategies for increased product visibility.
Education
High school Diploma - GCSEs in Maths, English and Double Science
Dormers Wells High School
09.2005 - 05.2010
Skills
- Resilient under pressure
- Payment system operations
- Influential negotiation
- Customer service metrics interpretation
- Customer focus
- Proactive engagement
- Financial transactions handling
- Data entry speed
Accomplishments
- Consistently Exceeded Sales Target
- Improved Customer Retention
- Streamlined Operations
- Recognized for Operational Excellence
References
References available upon request.
Timeline
Senior Customer Advisor / Team Leader
HAHAMED CONTRACTING Ltd
11.2023 - 04.2025
Senior Customer Advisor
CityDoc
08.2019 - 11.2023
Sales Advisor
Skyline Travel
02.2017 - 05.2019
Sales Advisor
O2
06.2014 - 08.2016
High school Diploma - GCSEs in Maths, English and Double Science
Dormers Wells High School
09.2005 - 05.2010
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