Hussein Abdulrazzaq

• Site NHS Test and Trace, Key ResponsibiliEes:
• Provided advice, information and assistance to callers, and attempted to resolve all enquires on first contact with the caller
• Ensured all telephone calls were answered promptly and the customers queries, request and complaints were resolved in line with key targets and company procedures
• Utilised available resources to research required information for callers, and followed up with customers, also returning telephone calls when required.
• Key achievements:
• Consistently exceeded personal key performance indicators and individual targets by at least 35%
• Recognised as the top representative in 9 out of 23 months, and landed in the top 3 every month.

• Utilise interpersonal and communication skills while providing exceptional customer service and engaging with customers to tailor travel package advice and recommendations.

• Worked towards call targets, essentially receiving up to 60 daily incoming calls from customers.

Key Achievements:

• Attained the highest performance levels and quality customer care, both meeting and exceeding requisite targets; securing an additional revenue of approximately 10k.